Cancel Premium, Keep Domain?

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  • #3282065

    websupergirl
    Member

    I have a client who purchased a premium site + free domain.

    Turns out, she can’t use wp.com, she needs a self-install.

    How can she cancel her purchase for wp.com premium but then pay for her domain so she doesn’t lose it (and can point it to self-install wp)?

    #3282459

    Hello @websupergirl,

    When you request for a premium plan cancellation you can mention your intent to hold on to the domain name that came along with it. It is when WordPress.com will take a registration fee for your DOMAIN and refund the difference amount.

    Also that you mention your friend has a premium plan, they have access to priority Live Chat support available 24 hours a day, five days a week.
    https://en.support.wordpress.com/live-chat/

    I strongly suggest your friend makes use of the Live Chat support to gain professional advise and support from the Happiness Engineers. It will help her make a more informed decision.

    I hope this helps you point your friend in the right direction of support.

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