en WordPress.com Forums › Support Cancel Premium, Keep Domain? Author Posts March 14, 2019 at 5:42 am #3282065 websupergirlMember I have a client who purchased a premium site + free domain. Turns out, she can’t use wp.com, she needs a self-install. How can she cancel her purchase for wp.com premium but then pay for her domain so she doesn’t lose it (and can point it to self-install wp)? March 14, 2019 at 8:48 pm #3282459 mywritingmuscleMember Hello @websupergirl, When you request for a premium plan cancellation you can mention your intent to hold on to the domain name that came along with it. It is when WordPress.com will take a registration fee for your DOMAIN and refund the difference amount. Also that you mention your friend has a premium plan, they have access to priority Live Chat support available 24 hours a day, five days a week. https://en.support.wordpress.com/live-chat/ I strongly suggest your friend makes use of the Live Chat support to gain professional advise and support from the Happiness Engineers. It will help her make a more informed decision. I hope this helps you point your friend in the right direction of support. Author Posts The topic ‘Cancel Premium, Keep Domain?’ is closed to new replies.