cancel two step authentication process

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  • #1561370

    drmarad
    Member

    cancel two step authentication
    I don’t understand the google authenticator, I entered the code and the backup code as directed and I am told they are incorrect. At this point I would like to cancel the 2 step authentication but your website won’t let me. please advise.

    The blog I need help with is drmarad.wordpress.com.

    #1561477

    timethief
    Member

    Hi there,
    You will have to use account recovery. You can use this link to reach the password reset page: https://en.wordpress.com/wp-login.php?action=lostpassword

    Then click the “Need More Help?” link next to the button, and fill out the form and submit it. Then the account recovery team will get back to you by email so you can discuss the options in private.

    #1561550

    drmarad
    Member

    Thank you timethief, I think it worked!

    #1561551

    timethief
    Member

    Hooray! I love happy endings. best wishes with your blog.

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