Cancel upgrade Premium US$ 99 pls. pay back or to show a credit – wordpress.org

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  • #1359297

    arcdds
    Member

    If it possible: upgrade Premium US$ 99 pay back.
    We can’t used this > All-ready move with to http://www.daikin-direct-sales.org/ on WordPress.org. THX

    The blog I need help with is daikindirectsales.com.

    #1359409

    justjennifer
    Moderator

    We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard, or contact support to request a refund.

    http://en.support.wordpress.com/upgrades/#refunds

    #1359411

    arcdds
    Member

    “Cancel” button on My Upgrades is not available . i try to Contact support but all ways coming to the forum.

    #1359413

    justjennifer
    Moderator

    Make sure you are logged in with the same username account that purchased the upgrade. Regardless, I’ve tagged this for Staff assistance. Please be patient while they get back to you.

    #1359491

    kardotim
    Member

    As justjennifer mentioned before ‘Make sure you are logged in with the same username account that purchased the upgrade’.

    #1359547

    maxeckstein
    Member

    Similar problem, I would like a refund on the $99 dollar upgrade I purchased last night. I was able to press the cancel button, but I am not sure if the website acknowledged the cancelation. Anyways, how do I know that my upgrade cancelation was refunded??

    #1359548

    timethief
    Member

    Log in as Admin under the same same username account that registered the blog, purchased the upgrade and requested the refund. Go to
    Dashboard > Store > My Upgrades
    Dashboard > Store > Billing History

    #1359549

    maxeckstein
    Member

    ok thanks but after the cancelation at the bottom of the My Upgrades Page is says, “We’ll send you an email with a confirmation link for this action, please check your email for a confirmation link shortly.”

    I have not received a confirmation email for the cancelation, does it take a few hours to respond with a confirmation email, or should I be receiving an email shortly after the cancelation?

    Thanks for the help!

    #1359551

    timethief
    Member

    Check your email client spam/junk filter please and I’ll tag this thread for a Staff follow-up.

    #1359555

    maxeckstein
    Member

    Thanks!! I really appreciate the help!

    #1359556

    kardotim
    Member

    @maxeckstein The upgrade has been canceled and refunded. Please let us know if you need any further assistance!

    #1359557

    arcdds
    Member

    Guys,

    sorry, no email or any action.

    We have only one check-in!
    SPAM etc. check done.
    NO -> Billing History in Dashboard > Store > Billing History

    “You have no billing history at this time.”

    But: WordPress.com Premium
    Purchased by @fulcra
    Status: Active
    This upgrade will be renewed automatically in 10 months on June 10, 2014
    $99.00
    USD per year
    $0.27 per day

    Tell me what i have do-do more, we want to move the upgrade to @fulcra, it’s possible?
    THX

    #1359559

    kardotim
    Member

    @arcdds as mentioned before: Make sure you are logged in as ‘forestofpeace’ in order to cancel and refund the upgrade at https://arcdirectsells.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    #1359560

    arcdds
    Member

    @kardotim, perfect work – Thanks, done.
    Brgds

    #1359562

    kardotim
    Member

    Great! Please let us know if you need any further assistance!

    #1359582

    maxeckstein
    Member

    Hey Kardotim, I just checked my bank statement and the upgrade wasn’t refunded, I was charged the $99. Let me know what’s going on?

    Re: kardotim
    Staff
    Jul 23, 2013, 12:15 AM

    @maxeckstein The upgrade has been canceled and refunded. Please let us know if you need any further assistance!

    #1359585

    kardotim
    Member

    It might take up to a week before you see the refund on your bank statement.

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