Cancel Upgrades

  • Author
    Posts
  • #864176

    redinger
    Member

    The two upgrades are within their 30 day refund window. I am looking to cancel the following:

    – No Ads
    – Custom Design

    This blog has moved to another host and these need to be cancelled. It appears that the contact form is currently down and I cannot find any other way to cancel these upgrades. Any help is appreciated.

    The blog I need help with is directactiontactical.com.

    #864322

    redinger
    Member

    This is in reference to the following blog: http://directactiontact.wordpress.com.

    #864335

    timethief
    Member

    You can request a refund yourself directly from the Store > My Upgrades section of your Dashboard. I have also flagged this thread for Staff attention.

    #864337

    redinger
    Member

    Looking, I can’t seem to find the “Cancel” button. Thanks for flagging it.

    #864343

    timethief
    Member

    The Upgrades page looks like this > http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/
    Look for the “cancel” link.

    #864349

    macmanx
    Staff

    I don’t see any history of upgrades or transactions on your account. You’ll need to be logged in as the user who purchased the upgrades in order to cancel them.

    #864394

    macmanx, this is the user account that the site is associated with. I’ve cancelled Domain Mapping but did not see the cancel button for the two that are active. We had moved the site in February and I did not realize those were automatic renewals. It looks as though their renewal date is March 28 which is within 30 days for the refund. Can you please let me know at your earliest convenience? My other account [redinger] is my personal account. I am the technical contact for this site. Thanks.

    #864448

    macmanx
    Staff

    I have canceled and refunded your upgrades as requested.

    Please let us know if you need any further assistance!

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