Canceling and Refund over the holiday break

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  • #550024

    I want to cancel my Word press account and receive a refund but it says Support doesn’t return until Jan. 3rd and today is the end of the ‘2 day Refund Period’. I just need to find a way to get this canceled asap. Thanks. :)

    The blog I need help with is talkinaroundtown.com.

    #550253

    timethief
    Member

    I am flagging this thread so Staff will respond to you.

    #550268

    macmanx
    Staff

    Hi talkinaroundtown,

    You’re welcome to keep your domain with us and update the nameservers to point to your hosting provider by following this guide: http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

    After 60 days from the date of purchase, renewal, or nameserver change, you may also transfer your domain to another registrar: http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

    We can also cancel your domain for you, but it won’t be available for purchase again for about a month, at which time it will be back on the open market.

    Please let us know how you’d like to proceed!

    #550281

    xscafe
    Member

    hi…i would like to see a solution to this too..i have the same problem and dont understand fully the above reply

    #550282

    timethief
    Member

    Solution? From the support documentation > http://en.support.wordpress.com/domain-mapping/cancel-domain/

    Cancel Domain
    You may completely cancel a domain name purchased through WordPress.com if you notify us within two days of purchase. The domain may take up to 5 business days to be returned to the public so someone can register it again. If you cancel a domain name registration after two days, you will not be able to keep ownership of the domain name or register it somewhere else.

    Use Other Web Hosting
    The Name Servers for your domain control where traffic for the domain goes. If your domain was registered through WordPress.com, you may change the Name Servers to point to another web hosting provider at any time. Please see the Update Name Servers section of the Domain Management help page for detailed instructions.

    Transfer a to Another Registrar
    If you would like to completely transfer your domain to another registrar, you must wait 60 days from the original purchase date. This is standard across all registrars. It is a rule set by the Internet Corporation for Assigned Names and Numbers (ICANN). See the Transfer to Another Registrar section of the Domain Management help page for detailed instructions. http://support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

    #550284

    xscafe
    Member

    yes, i had found that…my problem is that i want to cancal completely and cant find a link to enable me to do it…the link given above seems to be for a transfer… maybe it is that i dont understand the difference

    #550286

    I would like to cancel the whole thing…domain name included and just receive a refund. Thanks for your help.

    #550289

    auxclass
    Member

    @xscafe – did you buy anything like an upgrade you want a refund for or do you want a refund when you spent no money? –

    Or did you just do a One Post blog 4 hours ago? If the later just walk away – set the blog to private or just delete your post and wander down the internet tubes – you can delete the blog but then the URL (name) can never be used again even by you so we advise against the cancel because you then can’t change your mind.

    #550290

    xscafe
    Member

    did the 1 post thing yes….but my head cant get round the domain names i seem to have bought…it said i can get a refund back if i contact within 48 hrs…i want to take a step back, reorganise myself and start again…i get a message that all is closed til jan 3 which of course is outside the 48 hr limit…so like talkingaroundtown i wish to regroup before restarting

    #550292

    auxclass
    Member

    @xscafe – this thread is already flagged for the staff to look at – you should also be able to contact the staff through your dashboard – if you post the Domain you bought it will help the staff to quickly sort things out – they are dropping by the Forum over the break and helping people –

    #550294

    macmanx
    Staff

    talkinaroundtown, I have canceled and refunded your domain as requested. Please let us know if you need any further assistance!

    xscafe, just to confirm, do you want us to cancel and refund the domain that you purchased today?

    #550295

    xscafe
    Member

    …ok, thanxs people for your time…

    thexscafe.com

    #550296

    xscafe
    Member

    …xscafe, just to confirm, do you want us to cancel and refund the domain that you purchased today?…

    .-yes that would be great…i need to rethink my approach and try again

    #550300

    macmanx
    Staff

    xscafe, I have canceled and refunded your domain as requested.

    Please let us know if you need any further assistance!

    #550301

    xscafe
    Member

    thanxs for your assistance, much appreciated…had a nice chuckle about the Happiness Engineer designation

    #550302

    macmanx
    Staff

    You’re welcome! :)

    #550308

    I would like to cancel my entire purchase made today as well. Please contact me when that is completed. I purchased a domain and something else (not sure of specific titles) all totaling $25. I would like all items canceled and refunded. I am wanting to register and purchase through wordpress.ORG…. Is it possible to transfer it or do I need to just get a refund, wait until it’s available again, and purchase directly through wordpress.ORG?

    Thank You!!

    #550310

    macmanx
    Staff

    Hi brandyorrange,

    You’re welcome to keep your domain with us and update the nameservers to point to your hosting provider by following this guide: http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

    After 60 days from the date of purchase, renewal, or nameserver change, you may also transfer your domain to another registrar: http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

    We can also cancel your domain for you, but it won’t be available for purchase again for about a month, at which time it will be back on the open market.

    Please let us know how you’d like to proceed!

    #550311

    It says the topic is resolved… does that mean the administrator won’t see my last post?

    Also, in case the administrator can see this…..

    I looked into things and I see there is no way to transfer… So I would like it all canceled and refunded ;)

    Thank You!

    #550312

    Ok wait….. I think I want to keep it… Can I speak to you in a PM?

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