Canceling and Refund over the holiday break

  • Author
    Posts
  • #550314

    macmanx
    Staff

    Sure, I’ll contact you directly.

    #550315

    through my personal email attached to my blog?

    #550317

    macmanx
    Staff

    Yep, just sent you an email to the address on your account.

    #550329

    I just created a blog called dailynaturalhairtips and I would like to cancel. I am getting a message that support is closed for the holidays, however I must notify WP of my intent to cancel within 48 hours. How am I suppose to do that when I can’t get in touch with anyone until Jan 3rd? Please advise. I want ths canceled asap.

    #550331

    timethief
    Member

    This thread has been flagged so Staff will respond to it.

    #550332

    raincoaster
    Member

    And whatever you do, don’t DELETE any blog on your own: just set it to Private until you hear from staff.

    #550335

    macmanx
    Staff

    Hi dailynaturalhairtips,

    I have canceled and refunded your domain as requested.

    Please let us know if you need any further assistance!

    #550336

    Hi, I have just purchased a domain called pianofingers.org, but I am having difficulties getting to the site, since Google Chrome can’t find it when I type in http://www.pianofingers.org. Can you check what has happened? If there is a glitch, I would like to cancel my domain.

    If there isn’t a glitch, could someone navigate me out of this mess at (email redacted). Thanks.

    #550337

    auxclass
    Member

    It looks like you just bought the domain a few hours ago and the name-servers point to WordPress.com. Did you also purchase the Domain Mapping upgrade to point pianofingers to an existing WordPress.com site?

    The site linked to your name has been deleted by you – we need the name of the blog you are trying to map to beginning with http to help us help you.

    #550338

    auxclass
    Member

    PS – it can take 24 to 72 hours for the changes to fully take effect.

    #550340

    auxclass
    Member

    http://www.whatsmydns.net/#NS/pianofingers.org

    http://pianofingers.org/ – now resolves for me

    Patience grasshopper.

    #550365

    I would like to cancel and refund also, i contacted support and haven’t received anything back yet! Can you please get back to me..

    #550366

    airodyssey
    Member

    @starbucksmark: This forum thread was created back when it was not possible to contact staff directly during the holidays. So here’s the link to contact staff directly:
    http://en.support.wordpress.com/contact/

    #550367

    airodyssey
    Member

    @starbucksmark: Correction… I read too quickly. If you contacted staff already, then verify your spam filter in your email just in case their response is there.

    #550368

    sl1k
    Member

    Thread is being closed upon request and for the sole purpose staff can now be contacted again for this kind of matter…

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