Cancellation

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  • #3017789

    mytornmaps
    Member

    Hello
    I had problems canceling this domain. I really couldn’t find a way to contact you and I would like to know if it’s possible to receive at least a partial refund canceling my page right now. I’m sorry but I was not able to do it on my own, and you charged me without me wanting to keep on having the service. I’m sorry, as I said, but I’m not good at keeping up with it, I had health problema and couldn’t stay online continuously. Thanks for your help,
    Fiorella

    The blog I need help with is braindependent.com.

    #3018000

    jameshelps
    Member

    Hi mytornmaps,

    Sorry to read about your recent health problems.

    Please confirm that you wish to cancel the domain – braindependent.com.

    For more information and the steps to complete a refund can be found at https://en.support.wordpress.com/refunds/.

    Staff can only initiate a refund, so I’ll add the ‘modlook’ tag to your thread to get them to view this thread. A staff member will review your post in due time.

    -James

    #3018001

    timethief
    Member

    Refunds and cancelling upgrades
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If that does not resolve your issue. Provide the following first:

      The URL of the domain in question.
      The username account that registered the site in question and purchased any upgrades for it.
      Whether or not you wish to use the domain on another site.

    Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #3018002

    I’m not sure they can refund for a domain..
    But ask, you never know !

    Hope you’ll be better soon !

    #3018012

    mytornmaps
    Member

    Thank you very much for your help. Yes I wish to delete braindependent.com. I canceled the subscription to the upgrade but I’m not sure it was effective. I’d like to have a confirmation to that + I’d like to know if there’s any possib

    #3018013

    mytornmaps
    Member

    Thank you very much for your help. Yes I wish to delete braindependent.com. I canceled the subscription to the upgrade but I’m not sure it was effective. I’d like to have a confirmation to that + I’d like to know if there’s any possibility to receive a refund (I purchased directly from WordPress)

    #3018017

    timethief
    Member

    Did you check your billing history page?

    You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

    #3018023

    mytornmaps
    Member

    Yes I did. My last bill dates 11/6 (although the payment took place yesterday) and it’s 35 euros. I want to be sure I unsubscribed, that’s all :)

    #3018024

    mytornmaps
    Member

    Yes I did. My last bill dates 11/6 (although the payment took place yesterday) and it’s 35 euros. I want to be sure I unsubscribed, and if I can receive a partial refund…

    #3018028

    timethief
    Member

    Thanks, in advance for waiting patiently for Staff to assist you here. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #3018050

    Hello –

    braindependent.com has been cancelled and a full refund of $35.88 was processed. These funds should reach you in about ten days. Please let me know if I can help with anything else. I hope you’re feeling better soon :)

    #3018068

    mytornmaps
    Member

    Thank you very much, I’m beyond impressed by your quick and proactive reply. I can’t think of a better help :)
    Thanks again

    #3018075

    It’s no trouble at all! I’m happy to help :)

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