Cancellation and refund

  • Author
    Posts
  • #1944554

    sjhussi
    Member

    Cancellation and refund.
    I am been charged for the amount of $99.99 which was not authorized by me.
    I wanted to cancel the full account with you and need a full refund on instant basis.
    Please do it as soon as possible.

    The blog I need help with is glistunglobaltech.wordpress.com.

    #1944711

    timethief
    Member

    What is the URL starting with http:// of the exact blog in question?
    Are you the only Admin on the blog in question?

    #1944712

    timethief
    Member

    Note: This thread has been tagged for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1944714

    sjhussi
    Member

    The url is http://glistenglobaltech.wordpress.com/ and yes the username is (email redacted).

    I am only the admin person.

    #1944716

    raincoaster
    Member

    Have you gone to the UPgrades page and hit the button for a refund there?

    #1944718

    timethief
    Member

    Provided you are logged in under the same username account that registered the blog and purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

    #1944744

    sjhussi
    Member

    I agree to that however, I have tried going to dashboard > store > My upgrades but it is showing as ” There are no subscription active at the moment” hence, couldn’t do that.
    Please cancel this from your end and process the refund.

    #1944749

    raincoaster
    Member

    You are not logged in as the account which purchased the upgrades, so log out and log in as that person.

    #1944758

    sjhussi
    Member

    Please help me with the username so that I can search out the account.

    #1944759

    raincoaster
    Member

    We cannot help you with that. We have no idea what the usernames with access to that blog are. Presumably they’re on the dashboard Users page.

    #1944760

    sjhussi
    Member

    I received an email on (email redacted) regarding renewal and the charge and this is the same username that I have tried to log in and the same url has come up.

    I dont recall any other account and if there please help me with the username so that I can get this cancelled.

    #1944761

    sjhussi
    Member

    If that is the caee, please find the details and get this cancelled as it is clearly mentioned that either me or support team that is you can cancelled that.
    I am ready to provide the screen shot of the charge that have been added to my account.
    Also, if that is not the account then why I have received the email notification about renewal on (email redacted) and after using the same username the same url has been pulled up which is mentioned in the email.

    #1944777

    rachelmcr
    Staff

    Hi there,

    The upgrade linked to the PayPal reference number you provided has already been fully refunded. (I removed the post with the reference number from the public forums here.) Please note it can sometimes take 1-2 weeks for refunds to appear on your credit card statement.

    If there’s anything more I can do to help, please let me know.

    #1944791

    I’d like to cancel my word press account. I am due to pay an annual amount for domain mapping tomorrow. Please, cancel that.
    Thanks.

    #1944796

    kokkieh
    Staff

    @givingvu
    You can cancel your upgrade by visiting Store ->My upgrades in the dashboard. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    #1944803

    rachelmcr
    Staff

    @givingvu

    I see that your renewal payment was pending — I cancelled the pending payment from our end, so you won’t be charged. Your domain mapping upgrade is set to expire on August 14, 2014. Please let me know if you’d like me to fully cancel that upgrade for you before the expiration date.

    If anyone else needs help with a refund, please contact us directly so we can help you with that. :)

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