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Cancellation of subscription and fine to pay

  1. Dear word press,

    You tried to take a payment of £85.00 from my account but it was disputed by my bank and not authorised.

    I do not need to renew my subscription but would like to pay the outstanding fee of $20.00 that I was told I owe due to the payment being sent back.

    Please can you help me with this so that I can close the matter asap and cancel my subscription and account.

    Kindest regards,

    Hani

    The blog I need help with is thedesigncatacombslondon.wordpress.com.

    The blog I need help with is thedesigncatacombslondon.wordpress.com.

  2. Hi there,

    I do not need to renew my subscription but would like to pay the outstanding fee of $20.00 that I was told I owe due to the payment being sent back.

    I've checked your account and the payment has been reversed. The money may not appear on your statement yet but it has been withdrawn from us and rerouted back to you.

    You can pay the chargeback fee from the Checkout page:

    https://wordpress.com/checkout/thedesigncatacombslondon.wordpress.com

    Once you've done so, the current restriction on your account can be lifted.

    You tried to take a payment of £85.00 from my account but it was disputed by my bank and not authorised.

    Your plan auto renewed, which is why there is a charge on your account. If you no longer need the upgrades I will make sure they are fully cancelled. Just so you are aware, once a domain has been cancelled there is no guarantee you will be able to get it back again. For this reason, we only recommend cancelling it if you are sure you won't need it again in the future.

    Come back to me if you have any questions.

    Thanks!

  3. Hello there,

    Thank you so much, I have paid the fine of $20.00.

    Can you confirm that my account will be cancelled as I do not need further subscription.

    Kindest regards,

    Hani

  4. Hi Hani,

    Can you confirm that my account will be cancelled as I do not need further subscription.

    Thanks for paying the fee. I've removed all upgrades from your account and cancelled the domain so you won't be charged for any future renewals. If you want some reassurance they have been cancelled, have a look at your Manage Purchases page. You'll see there are no active upgrades there:

    https://wordpress.com/me/purchases

    If you would like to deactivate your account, you can do so using these steps:

    https://en.support.wordpress.com/deleting-accounts/

    Let me know if anything is unclear.

  5. ramblingviolets
    Member

    Also posting. I cancelled my subscription as I no longer have a domain so didn't need the domain mapping and requested a refund the same day the money was taken out on renewal as for some reason it had not been cancelled. After 2 months, I still had not been refunded so I contested the charge with paypal. I'm now being told I have a $17 fine to pay because I contested the payment and my blog has been completely blocked until I pay it. NOT happy!

  6. Hi ramblingviolets,

    Please start a new thread for your question and tag it with modlook. Once you've done that, we'll be happy to look at your account.

    Thanks!

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