Cancellation/Refund on domain mapping and private registration renewal

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    Posts
  • #1109416

    jeremykeehn
    Member

    Hello. I have attempted to cancel both domain mapping and private registration for this domain, which I haven’t used in years, and which I apparently did not successfully cancel, as I thought I had, when I was billed last year.

    I believe I have successfully cancelled the domain mapping in time to receive a refund (18 hours after receiving the notification), but would like this confirmed, and would also like it confirmed that the private registration will be cancelled and refunded, since I saw no additional option to do so in the My Upgrades section of the Store once I had cancelled the domain mapping.

    (I would add also that I’m not thrilled about being forced to ask “the Community” for help with a private billing concern, even given that I’m not providing financial information. Very poor support practice, in my opinion.)

    The blog I need help with is sinatracode.wordpress.com.

    #1109495

    timethief
    Member

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Provided you are logged in under the same username account that purchased the upgrades, as you have noted you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds
    If applicable see http://en.support.wordpress.com/bundles/#canceling-a-bundle

    This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

    It’s the weekend and though Staff are located all over the world and there are Staff who are working away invisible to us on this support forum, we usually experience a visible Staff presence during weekdays and primarily during prime time on the internet for North America. So please be patient while waiting for a response from Staff.

    #1109503

    jeremykeehn
    Member

    Thanks for your response.

    Looking at my billing history, I’m realizing that immediately after registering this domain, I decided to go with wordpress.org. Somehow I failed to cancelled every service I’d purchased through wordpress.com, and then again only cancelled one service the next year. Both times I thought I was cancelling everything.

    When I try to carry out the cancellations and request the refund in the store sections, I receive these messages:

    “Please contact support if you wish to delete a registered domain.”
    “Contact support if you want to request a refund.”

    So WordPress appears to be making it difficult for me to cancel, and from what I can tell is forcing me to a public forum to do so, both of which strike me as pretty shady. I’ve now been charged nearly $75 for something I never once used and twice thought I’d cancelled. I hope they will at least give me back the $21 this time out and ensure that everything attached to this domain is deleted.

    I also hope support will contact me directly at the email address in my records rather than on the forum, and will delete this thread as soon as it is being address. This is just terrible privacy practice.

    #1109505

    timethief
    Member

    I believe I got all that the first time round. Please be patient while waiting for Staff to respond.

    #1109657

    zandyring
    Staff

    Hi there,

    I have refunded your most recent auto-renew. Everything else has been cancelled and refunded, so you should be all set!

    I’m sorry that this process wasn’t clear for you, and that it was a source of frustration. We can use this feedback to make the refund and cancellation processes easier for our users.

    Cheers!

    #1109659

    jeremykeehn
    Member

    Thanks very much for your understanding and assistance.

    Can you please delete the public thread, as well? Would really appreciate it.

    #1109669

    zandyring
    Staff

    Hi there,

    The one-on-one support was closed for the holidays temporarily, so our response times were delayed.

    I’m sorry but we do not remove forum threads on request.

    Cheers!

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