Cancelling domain name

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  • #609628


    24 hours have gone by since I mistakenly signed up with instead of I didn’t realize they were two separate entities. Yesterday I also registered for and uploaded WordPress through them– Still thinking I wasn’t making a mistake, I set the domain name using as the one I registered for Now I know my mistake. My site, through, is attached to the domain name, so I cannot edit it to build my site. I love my domain name and want to keep it.

    I want to cancel the registration I have. I contacted customer support twice about this but I have not received any communication from them, nor have I even got an automated email from them stating that they got my cancel request. I don’t know if anyone has received my message so I am freaking about a little bit. Is there a phone number I can call?

    Can a happiness engineer please help? I don’t want to lose the chance to reclaim my domain name from and use it for my site. 24 hours have gone by and time is of the essence, as they say.

    Thanks so much for your help…whomever decides to help me out!



    Posting HERE won’t get you the attention of a happiness engineer. you need to request help from here:


    You need to go into your dashboard here and to the domain section and you need to point the nameservers for your domain name at They should have given you the nameserver information when you signed up with them. It will then take around 6-24 hours for the nameserver change to propagate through the internet so you will have to be patient, and for up to 48 hours it could be a little unstable. It just all depends.



    Non riesco a vedere la mia bacheca chi mi aiuta non sò propio che fare.


    Moderator Emeritus


    Please do not hijack threads. Start a new topic!
    Do you know there is an Italian forum:


    Thanks for the help raincoaster and thesacredpath. A happiness engineer, found at your link Rain, directed me to the same link supplied by you, Sacredpath. Thanks. I’m at work now but I will get to fixing this issue once I get home this evening.

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