Cancelling domain name

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  • #573715

    natenorris
    Member

    I recently registered and paid for a domain name with wordpress.com thinking that I would be able to use FTP. I just made the purchase, so apparently I have two days to let them know that I want to cancel. Does this include a full refund? And how will I know if I’ll actually get the refund? Who do I email/let know?

    #573894

    macmanx
    Staff

    It looks like you’ve already submitted a support ticket, and it was taken care of a few minutes ago.

    You received a fell refund.

    #573901

    natenorris
    Member

    Does it take a certain amount of time for the domain to cancel? Because the site is still there.

    #573907

    macmanx
    Staff

    It can take the domain up to 72 hours to be removed from your ISP’s DNSs cache, up to a week for it to be returned to the open market, and up to a week for the credit to appear on your statement.

    #573940

    Hello, I have a question for the forum. I need to request for my domain to be canceled; it was registered less than forty-eight eight hours ago, and I would like a refund. However, it says that on the “contact support” page that support will not be re-opening for another week or so. I am concerned that if I wait that long I will not be eligible for a refund. Any tips on how best to proceed?

    #573970

    macmanx
    Staff

    You’ll need to log in as the user who purchased the domain.

    Once you do that, the contact form will appear on that page.

    #574017

    I’m sorry, I have logged in, and I do not see a contact form or a link for it; the only thing I have found is the page saying that customer support has not opened yet. Can you please send a link for the contact form?

    #574020

    macmanx
    Staff

    In that case, please contact us via support@wordpress.com

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