Cancelling Is Beyond Confusing. Please cancel domain and blog.

  • Author
    Posts
  • #1367214

    ucgwomen
    Member

    How do I cancel the domain and blog and avoid any further charges? Auto renew is “enabled” and I cannot find a way to “disable.” I do not want to pay any more for this blog, which is not going to be used anymore. I have looked at every link I was told to go to … please help me cancel this and stop charging me for a blog I don’t want or use anymore.

    The blog I need help with is ucgwomen.com.

    #1367326

    timethief
    Member

    Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

    Note: It takes from 1 – 2 weeks for the refund to be received.

    #1367379

    ucgwomen
    Member

    Thanks. There was not a “disable” option for me in the store and I am not looking for a refund — only to prevent any more auto renewals. It’s been a couple years, so the refund thing isn’t applicable in this case. I will try the bundle cancel link, but I am skeptical. Thanks again.

    #1367380

    raincoaster
    Member

    Are you the person who originally purchased the upgrades? If not, you may need staff intervention to cancel autorenew.

    #1367381

    ucgwomen
    Member

    Yes, I am the original purchaser. But it seems like I might need staff intervention anyway ;-(. I don’t usually have trouble navigating such things, but they are really making me work for it on this one.

    #1367458

    kardotim
    Member

    The domain will expire on 2013-08-31. Auto-renew has been disabled because your card expired. Canceling a domain means you completely give up ownership of the domain and can take up to 35 days before it will become available to register somewhere. If you would like to completely cancel your ownership of the domain name, please reply to confirm.

    If you would like to transfer the domain to another registrar, you can use these steps.

    #1367461

    ucgwomen
    Member

    Yes. I do want it cancelled. Thank you for your help.

    #1367462

    kardotim
    Member

    The domain has been canceled as requested. There’s still a ‘Custom Design’ and ‘No Ads’ upgrade attached to your blog, do you want me to remove those too?

    #1367463

    ucgwomen
    Member

    Yes, please. Remove both of those as well. Thanks again.

    #1367464

    kardotim
    Member

    The upgrades has been removed as requested.

    #1367465

    ucgwomen
    Member

    Thank you for your assistance.

    I am curious, however. Why is there not an easily navigable way to get the cancellation done as a user?

    #1367476

    kardotim
    Member

    Normally you should be able to cancel your upgrades at ‘Store’ -> ‘My Upgrades’ in your blog’s dashboard. I’m not quite sure what went wrong but it’s all good now. Please let us know if you need any further assistance!

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