Cannot access blog from my computer…grr!!!!

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  • #1064573

    nubbs75
    Member

    I paid for an upgrade today ($99.00) and had problems with a new domain name straight from the beginning. Ever since I got the upgrade, my computer will NOT let me go to my blog. I decided to have my money refunded, and ever since the initial purchase, i’ve had problems with the website. I’ve cleared my cache and cookies, but everytime I type my blog (nubbs75.wordpress.com) in the taskbar, it directs me to godaddy.com. I’m NOT happy. I rely on my blog…can anyone help me? Btw, I can access my blog from anywhere but my laptop (where I originally purchased the upgrade.) I need to be able to access the blog…please and thank you for whatever help you can give me.
    The Seasoned Pantry is my food blog

    The blog I need help with is nubbs75.wordpress.com.

    #1064671

    timethief
    Member

    Domain mapping is not an instantaneous process. It can take between 24 – 72 hours for a domain name change to propagate throughout the internet. We have no control over when ISPs flush their DNS caches. Maybe you did not understand that.

    #1064672

    timethief
    Member

    I have flagged this thread for Staff assistance because I think you are having difficulty with following the instructions.

    However, you did ask about refunds and cancellations. You must be logged in under the username account that purchased the upgrade to request cancellation or a refund. WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds
    If applicable please read > http://en.support.wordpress.com/bundles/#canceling-a-bundle

    #1064688

    nubbs75
    Member

    I DID understand the instructions, I just thought that it would not actually block me from the blog itself. The time it takes isn’t the actual problem, but the fact that I cannot access my blog is the problem. Thank you.

    #1064691

    timethief
    Member

    Thanks for clarifying that. Please be patient while waiting for Staff to help you.

    #1064692

    timethief
    Member

    P.S. You haven’t provided the URL for the domain. Please do that now.

    #1064711

    nubbs75
    Member

    http://www.nubbs75.WordPress.com thank you for your help.

    #1064714

    timethief
    Member

    WordPress.com is the top level domain here and all our blogs are on .wordpress.com sub-domains. You said:

    I paid for an upgrade today ($99.00) and had problems with a new domain name straight from the beginning.

    I am asking what is the domain URL that you purchased?

    #1064718

    nubbs75
    Member

    theseasonedpantry.com

    #1064767

    kardotim
    Member

    The domain theseasonedpantry.com already existed when you tried to register it and therefore it only got mapped to your blog instead.
    Now, it seems that your bundle upgrade has been canceled and refunded.

    The domains theseasonedpantry.me and theseasonedpantry.org are still available. I recommend trying to register one of those instead, to do so go to Store > Domains on your blog’s dashboard and follow the steps there.

    Please take a look at the following guide before going through the process.

    Let us know if you need any help.

    #1064776

    nubbs75
    Member

    I think I will just keep the domain through WordPress that I already have. Thank you.

    #1064821

    nubbs75
    Member

    What do I do if I don’t have access to my blog (from my laptop) by Friday?

    #1064823

    kardotim
    Member

    Could you please explain your question in more detail?

    #1064826

    nubbs75
    Member

    I’m sorry. I originated my blog from the laptop that I am currently on. Ever since I purchased (then refunded) the upgrade, I still have problems accessing my blog. The blog address still directs me to godaddy.com. I can access my blog from anywhere but my laptop. I guess I’m still a little confused.

    #1064829

    kardotim
    Member

    Currently your blog address is http://nubbs75.wordpress.com/ and you can access your dashboard through this page.

    If the blog address still redirects to a wrong site, please try clearing out your cache.

    #1064832

    nubbs75
    Member

    It stated that I should have access within 72 hours of the domain change? I never fully went through with the domain change. I was wanting to know what happens if its past the 72 hours and I cannot access my blog from my laptop?

    #1064833

    nubbs75
    Member

    I cleared my cache. Still nothing. Should I try again? I can access the dashboard, but when I type the nubbs75.wordpress in the address bar, it takes me to godaddy.com

    #1064838

    kardotim
    Member

    Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

    #1064839

    nubbs75
    Member

    No. I did however, clear my cache again, and then restarted my laptop…and voila! my blog is accessible again. Thank you. I just didn’t understand why I had to clear my cache more than once? I do use Firefox.

    #1064840

    kardotim
    Member

    Great to hear it’s working now ! :)

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