Cannot access Domain controls

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  • #3023379

    hughstarr
    Member

    Aloha, I have a website that is hosted on WordPress (it was setup prior by someone else). I am trying to access the Domains so that I may have it refer to another website I have created on Squarespace. But — within my ‘My Site’ page it informs me that I do not have any websites created yet although I am looking at a WordPress site with the same user. I have logged in from the website I am trying to modify itself and am directed to another user interface different than wordpress.com and yet this interface also has no way to access my Domain. Has anyone else had this issue? It is very complex and difficult to type out and I would prefer to speak to a customer service agent but I see that wordpress does not provide this, which is another reason why I am choosing to migrate to Squarespace, for their customer service. Thank you for any leads you may have.

    The blog I need help with is mauifarmland.wordpress.com.

    #3023506

    hughstarr
    Member

    WordPress added the link above automatically. That is incorrect, the page I am trying to change the Domain hosting is http://www.mauiranchland.com

    #3023512

    timethief
    Member

    The WordPress.COM forum software automatically adds the URL of the primary site you designated as such under the exact WordPress.COM username account you are logged in under.

    mauiranchland.com is hosted by InternetNamesForBusiness.com
    Name Servers:
    ns2.meganameservers.com
    ns1.meganameservers.com
    ns3.meganameservers.com
    Registrar Net-Chinese Co., Ltd.

    We cannot help you. This is WordPress.COM support and that site is not on our servers.

    We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    wordpress.org support
    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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