Cannot change email address

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  • #1111763

    gdk4god
    Member

    I have been trying to change my email address for my blog. However, I get a message that says the email address is already in use. It is my address, couldn’t be in use by anyone else.

    I have cleared the cache and cookies, refreshed page, still does not work. Help! :-)

    The blog I need help with is endtimebibleprophecy.wordpress.com.

    #1111954

    timethief
    Member

    Hello there,
    you have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    Try changing it at http://wordpress.com/#!/settings/ first.

    If that doesn’t work, try Users -> Personal Settings in your blog’s Dashboard.

    Note: Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

    #1111962

    gdk4god
    Member

    Thanks for responding! Yes I tried to change it both ways. I did have another blog with a different email address though. I have deleted that blog. Still not working.

    I get this message:

    “ERROR: That e-mail address is already being used.”
    ” ERROR: The email address is already used.”

    :-(

    #1111965

    timethief
    Member

    Then you are going to need Staff help. I tagged this thread for their attention. Please subscribe to it so your are notified when they respond.

    #1111967

    gdk4god
    Member

    I think I see the problem. I was not looking at the email in settings general.

    I will try that! Thank You so much!!!

    God Bless ;-)

    #1111971

    timethief
    Member

    If that does not work for you please return to this thread and type modlook into the sidebar tags and that will get Staff attention.

    #1111978

    gdk4god
    Member

    Did not work!

    Sorry I don’t see sidebar tags

    #1111980

    gdk4god
    Member

    Got it!

    #1111981

    timethief
    Member

    I see that. :)

    #1112077

    zandyring
    Staff

    Hi there,

    I’m going to transfer this to a private email so that we can talk about your email addresses, without posting them publicly. Watch your email inbox! Once I have that sent, I’ll close this thread and we’ll finish up via email.

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