Cannot contact support, flooded with emails

  • Author
    Posts
  • #654789

    ameliespp
    Member

    Hi there, the first problem is that I suddenly cannot find the place to submit a ticket. The second problem is that I started a new blog, and my private email address is getting flooded emails even though I clearly made sure that emalis from WP were to be blocked. Can anyone help?

    The blog I need help with is emmysteahouse.wordpress.com.

    #654960

    timethief
    Member

    Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

    #654961

    timethief
    Member

    The blog linked to your user name is set to “public” visibility and not “private”.
    http://en.support.wordpress.com/settings/privacy-settings/

    #654963

    ameliespp
    Member

    Hi! Thanks for the response – That one had better not be public! I just checked and it’s checked off as private.Is it this one?

    http://emmysteahouse.wordpress.com/

    #654965

    ameliespp
    Member

    I used the search boxes under Contact Support, but it took me on an infinite loop back to the same page.

    #654966

    ameliespp
    Member

    Ps do you know how to unsubscribe my emails if it already says “never send emails”? The setting seems to be the same for every blog I have even though they’re seperate.

    Thanks! :)

    #654967

    ameliespp
    Member

    I’m signing up for email followup posts, LOL, because my email will be useless anyway until I get this resolved!

    #654970

    timethief
    Member

    This one is set to “public” http://emmiscafe.wordpress.com/
    This one is set to “private” http://emmysteahouse.wordpress.com/

    my private email address is getting flooded emails even though I clearly made sure that emails from WP were to be blocked.

    What does that mean? When we register a username here the email address we provide becomes our unique identifier. Consequently, it is the one all email pertaining to our blogs is sent to it. http://en.support.wordpress.com/email-address/

    #654973

    ameliespp
    Member

    Whew! LOL, thanks for that. It’s just casual chit chat with friends, but I wanted to make sure it was private. :)

    The thing I blocked was comment subscriptions. It worked beautifully for Emmiscafe, but not for Emmysteagarden (the private one).

    Thank you again!

    #654977

    ameliespp
    Member

    ps Do you know how to get to the contact support page? The link just took me around and around to the same pages but no support tag form.

    #654978

    timethief
    Member

    re: contacting Staff
    Did you notice that you must type something into the searchbox and then scroll down as I described here? https://en.forums.wordpress.com/topic/cannot-contact-support-flooded-with-emails?replies=8#post-647916

    All blogs you register under the same username when signed into WordPress.com are assigned to the same email address because it is your unique identifier. You can go here > Settings > Discussion and look for these settings adn disable them
    E-mail me whenever
    __E-mail me whenever Anyone posts a comment
    __A comment is held for moderation
    __Someone likes one of my posts.
    __Someone subscribes to my blog.
    Then scroll down and click “save changes”

    #654982

    ameliespp
    Member

    Oh, I found it!! Yay, thank you!! I just have to check to make sure it works (rushing off to rescue a stray cat right now, but I’ll be back later). Re: Support, the search box leads me to a series of links, which lead me back to the search page. Not sure why.

    Thank you for your amazingly fast and wonderful help.

    #654985

    timethief
    Member

    The seachbox does work. You have to follow the instructions I posted. You type into the searchbox and it provides results. Then you scroll down and at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

    #655023

    ameliespp
    Member

    It worked, thank you! It seemed to only function if I typed in more than one word…..but that’s perfect, thanks for the info!

    #655038

    timethief
    Member

    You’re welcome and best wishes.

    #655061

    surfingon
    Member

    I can’t contact support either. Followed instructions above, entered my problem in the box– but the “search” button does not work (nothing happens when I hit it), so I cannot get to the next screen about whether or not my question was answered, and therefore cannot reach support team.

    #655064

    raincoaster
    Member

    Support at wordpress dot com

    #655065

    timethief
    Member

    Did you type a word into the searchbox before you clicked “search”? It will not operate unless you do that.

    #655068

    surfingon
    Member

    Yes, of course.
    See my message above: “entered my problem in the box”, but nothing happens when i hit the search button

    #655073

    mmadfan
    Member

    @surfingon Have you tried using a different browser? It may be a browser issue. Clearing your cache (& wordpress.com cookies) may fix your problem.

The topic ‘Cannot contact support, flooded with emails’ is closed to new replies.