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cannot customize any theme

  1. Whenever I try to customize any of the Themes, I get a black strip down the right hand side saying "loading design tools..." with a totally blank page. Nothing appears, then if you leave it for long enough the message changes to "something went wrong" this has been like this for 3 days, and it happens in both Firefox and Safari.
    If you could help I would appreciate it. Thank you.

    The blog I need help with is

  2. Do you have the CSS upgrade?

  3. I'm not aware that I have. I'll look into that and see if it makes a difference.

  4. Before you do that, what kinds of customization are you trying to do?

  5. Just the straight, free personalising of a theme with my own pics, copy etc. Wednesday/Thursday when I started I was having no problems. Since Fri all I get where you're supposed to get the modification tools on the right is "Loading design tools..." ( I was using Hatch, but as a test I tried others too.

  6. There are other reports of the issue which is why I marked two other threads for Staff.

  7. Yeah, customize flashes the theme you are trying out, and then it goes blank and only the background shows for the theme. I did have it working for about 10 minutes, but now it is not working. The new side interface is there, however. I think that WP is working on upgrading or maybe improving the theme customizer. I was using both safari and chrome with the same problem.

  8. I tagged this thread for Staff. Please subscribe to it so you are notified when they respond.

  9. Thank you.
    I shall keep my eyes peeled for a response.

  10. Hi evansafterimage,

    On your site, can you either create a blog post, or create a page and then set your Settings -> Readings "Front page displays" setting to that static page, and then try again? Let me know if that solves it for you. Thanks!

  11. Hi evansafterimage, could you try again and let me know if it works for you now?

  12. richardmtl, I'm not sure how, but I think that's cracked It!
    Many thanks for your response and suggestions.
    All seems to be working again.

    Thank you.

  13. I'm having the same problem, mine is

  14. You're welcome evansafterimage! Can you please let me know though, is there any sort of delay when you try to use the Customizer?

    BSBYTFfan83: If you write a post or create a page and set it as the front page of your site in Settings->Reading, it should fix the issue for you.

  15. Thanks for helping :) @richardmtl

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