Cannot deactivate the upcoming charges of the trial Premium account.

  • Author
    Posts
  • #1659310

    fdm2014
    Member

    I have a trial version of the premium account and I want to deactivate it before the 3rd of March when it will bill my card. How do I do that?

    I delete the blog, but the upcoming charges keep coming

    #1659395

    timethief
    Member

    This thread is tagged for Staff attention. Please subscribe to it so you are notified when they respond and be patient while waiting.

    #1659399

    sarahshing
    Member

    I also need to deactivate the account. Please advise.

    #1659401

    timethief
    Member

    When posting into any thread always read what has been posted.

    #1659555

    I have a trial version of the premium account and I want to deactivate it before the 3rd of March when it will bill my card. How do I do that?

    @sarahshing – I have removed the upgrade on my end, so you should receive no more email notifications regarding that.

    Let me know if you need assistance or if you have any questions.

    #1659561

    justjennifer
    Moderator

    @jerrysarcastic- assuming then that the OP (fdm2014) also had their upgrade removed. :)

    Going forward, should we forum volunteers then tag every such thread for Staff assistance? Is there no way that users can directly remove the trial from their account without Staff involvement?

    #1659569

    @justjennifer – regarding anyone that had a free trial upgrade, yes please tag. As it’s a fairly new program we are trying out, we want to be sure to catch any issues, especially if someone wants to cancel before they are charged.

    Users should be able to cancel the trial on their own, however, so those kinds of issues will hopefully continue to be rare.

    Thanks! :)

    #1659629

    wms2111
    Member

    I also have the 2 week free trial. I deleted my site so does that mean my card won’t be charged after it’s up correct? Please let me know as soon as possible so I can avoid being charged! I will be charged on the the 15th of march.

    #1659630

    wms2111
    Member

    i meant to say “after it’s gone”

    #1659631

    wms2111
    Member

    On my billing history it still says, ” upcoming payment on March 15, 2014.” After I deleted the site.

    #1659632

    Hi @wms2111

    Deleting your site does not remove the upgrade from your account, but I have done that on your behalf, so nothing to worry about. :)

    Let me know if you need assistance or if you have any questions.

    #1659633

    wms2111
    Member

    Thank you sooo much!

    #1659634

    wms2111
    Member

    @jerrysarcastic . Hello, you said you removed the upgrade on my account but I checked my bank account this morning and I am missing exactl $99.00. And I have not used m debit card in the last 3 days. Can you double check for me and make sure that they did not charge me because I’m pretty sure they did. If so how do I get my refund.

    #1659635

    gracejiyoung
    Member

    @wms2111-

    Hi there,

    Sorry about the confusion! I have voided the transaction and it should not be processed – I believe it should be a pending transaction.

    Please let me know if it ends up actually processing. It should disappear from your pending transactions within a couple days.

    Cheers!

    #1659636

    wms2111
    Member

    So even though my $99.00 is gone it should be back in a couple days because you voided the transaction correct?

    #1659637

    gracejiyoung
    Member

    The money shouldn’t have left your account. Can you please check with your bank to see if it was taken out? Also, let me know if you have any other accounts with us.

    Thank you!

    #1659638

    Hello, I’ve just bought premium account. It was said I could deactivate upcomming billing on my own at any time, but I can’t find where exactly I can deactivate this option in my account settings. How can I deal with this problem?

    #1659639

    gracejiyoung
    Member

    @copyfromthepast-

    Hi there,

    You can do that by going to Store > My Upgrades in your Dashboard. Here’s the direct link:

    https://briefkiller.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    #1659640

    seabikeski
    Member

    Hi there, this issue is still occurring. I am also trialing the Word Press Premium product. I have tried to cancel through the Dashboard over the last 2 days and no email to confirm the change nor any change in my Dashboard.
    I have sent a message to staff but would appreciate not having to cancel my credit cards as it looks like this is the only way to stop the charge. SeaBikeSki

    #1659641

    I have the same problem. I bought premium account and yesterday cancelled theme and got the confirmation on mail, but also I tried to cancel and refund Premium WordPress but there is no reaction. How can I do this thing?

The topic ‘Cannot deactivate the upcoming charges of the trial Premium account.’ is closed to new replies.