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cannot log into dashboard - domain issues

  1. I cannot log into my dashboard - says website is unavailable. I have a domain name that I recently changed te nameservers for - to wordpress. It's been 72 hours and cannot access my wordpress account to make the changes there.

  2. You forgot to post the essential URL starting with http:// and we cannot even begin to help you without it.

  3. No Domain Mapping Found - There is no domain mapping upgrade for If you would like to use this domain you will first need to set up domain mapping.

    In order to map to a domain one must have an underlying subdomain blog to map from. If you have registered a blog you log in under the exact same username account that registered the blog and purchase a domain name by purchasing an annually renewable domain mapping upgrade for the blog.

    If you do not own a domain name then see here

    If you already own a domain name see here >

    Dashboard > Store > My Upgrades is where you do the primary blog set up knowing it can take between 24 - 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > What's important during that stage is to be patient.

  4. Yeah, I get that. The problem is I cannot log into my wordpress account to do the upgrade. I have had a blog there for a few years and just cancelled my monthly Hostgator account that was hosting it. Would like to just get wordpress to do it. I had my hosting company, hostway, change my nameservers but now cannot get into my dashboard to purchase the upgrade. Anyway to do that?

  5. The problem is I cannot log into my wordpress account to do the upgrade.

    What is the URL of the underlying free hosted blog?

  6. Just to be crystal clear about this WordPress.COM and WordPress.ORG are completely separate and have different logins.

  7. My url is I didn't know there was a difference actually, but when I go to and log in, my blog shows up under "my blogs". But when I click on blog admin, I get the error message "This webpage is unavailable".

  8. I have a account. Today when I try to log in it says"Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain. " But when I log in - I still have no access to my dashboard - I can go to the store link at the bottom of the page. But when I press the GET A DOMAIN button, nothing happens! Still stuck.

  9. It would help if I could get into my actual dashboard for my blog...

  10. Hi Michelle, let me see if I can clear this up for you.

    Your previous blog was a self-hosted blog, which is different from blogs hosted here at You can read about the differences here: and

    You could see the link to your blog under "My Blogs" in your account, because your self-hosted blog was linked to your account via our Jetpack plugin.

    However, that doesn't mean that the blog is hosted here at The link under "My Blogs" will just direct you to the dashboard for your Jetpack-linked blog. Since you cancelled your old hosting account and no longer have access to your dashboard anymore, I went ahead and removed the Jetpack-linked blog from your account to avoid further confusion.

    If you'd like to have your blog here at, you'll need to log in to and create a new blog at this link:

    Then, you can use your custom domain with your blog by purchasing a Domain Mapping upgrade, as described here: Map an Existing Domain

    Since your domain's name servers are already pointed to, you can skip that step in the instructions.

    If you exported your content from your site, you can import it into your new blog with our WordPress importer: Import

    Please let me know if you have any questions about that!

  11. Thank you!

  12. You're welcome! I see that you registered your new blog and got your custom domain working with it — it's looking good so far! :) Please let me know if I can help with anything else.

  13. It's a learning curve! Is there any way to transfer over my posts? If not, I will start from scratch, but if possible....

  14. @mfyfe
    Hello again,
    As Rachel said above:

    If you exported your content from your site, you can import it into your new blog with our WordPress importer: Import

    Best wishes with your new blog. :)

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