Cannot login following password change, and don't receive password reset emails

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  • #692220


    I have a long-standing blog around virtualization technologies at which is hosted on

    Last week I received an email (or a page top prompt – I forget exactly) about a security compromise and that I should change my wordpress password – which I did.

    Now. ever since I did that I have not been able to login to my blog with my username, ok so I figure maybe I fat-fingered the password when I changed it and I hit the forgot my password link – but I never receive the password reset email for

    I know it’s not a spam blocker etc. because if I try exactly the same for another, old, empty blog I created years ago – I get the email.

    I can only think my blog has an incorrect email address associated with it? – although I normally get emails from, there is a chance I set it to an email account from a former employer – an account to which I now no longer have access :( – my genuine, personal email address is the one noted on my about page

    So, I’m totally locked out of my blog – I raised an web ticket at the start of the week (and prior to that emailed support) but had no reply, whilst I appreciate this is a free service (no SLA, etc. etc.) I’d love for someone to be able to help me, I’m at VMware’s big annual VMworld conference in Vegas, and have a bunch of good content coming up that I’m not going to be able to communicate to my readers :(

    Any ideas how I can get this resolved and reclaim my blog?




    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at If your question is about a self-hosted WordPress blog then you’ll find help at the forums.

    If you don’t understand the difference between and, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.



    To be clear, this problem relates to my main blog at (or

    I am using this tickx account as it’s the only working account I have; and it’s not related/tied to my blog in any way



    Moderator Emeritus

    Contact Support directly. We volunteers can not help with this:

    (search for anything, then when you are asked if the info was helpful, answer “no.” Then fill out the form)

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