Cannot renew my domain.

  • Author
    Posts
  • #1604399

    I am currently unable to renew the domain name for our website, as the person who originally purchased it is no longer involved. They passed over being an administrator to me, but there still seems no way to renew the page without involving them. Is there some way I can do it myself?

    The blog I need help with is subterraneandeathcult.com.

    #1604654

    timethief
    Member

    Hello there,
    Every blog has a sole owner and it is the person with the username account who registered the blog under that username account originally. The blog owner can use the process to transfer the blog to your username account and then Staff can transfer the upgrade.
    adding users http://en.support.wordpress.com/adding-users/
    user roles http://en.support.wordpress.com/user-roles/
    http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    #1604655

    timethief
    Member

    P.S. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1604658

    Thank you very much.

    #1604661

    rachelmcr
    Staff

    Hi there,

    Only the person who originally purchased the domain can renew it. They are the sole owner of that domain and the domain upgrade. If they transfer the domain to another user, that user will be the new domain owner and can manage the domain.

    If the domain owner wants to transfer the domain to you, please ask them to contact us directly or post a reply in this forum thread to confirm that request. We can help transfer the domain to you so you can manage it.

    Just a note about this domain: It has already expired, so time is of the essence here. The sooner the current domain owner can contact us about this, the better. You can read more about what happens when a domain expires here: Domain Expiration

    Please let me know if you have any questions about that. :)

    #1604667

    Thank you for your help. I have contacted them about posting on the forum so you can transfer the domain.

    #1604668

    rachelmcr
    Staff

    Sounds great! I checked our records, and we also sent them an email about this. They can also confirm by replying directly to that email, and then we can transfer the domain. :)

    If there’s anything else I can do to help in the meantime, please let me know.

    #1604670

    Thanks you again! I was just wondering if we are potentially going to be charged any more late fees? It has taken us some time to realise that transferring the domain was something that we would need help with, and so we spent a few weeks trying to figure it out ourselves.

    #1604672

    rachelmcr
    Staff

    Hi there,

    Since the domain expired a month ago, there is a late fee for renewal. There’s a grace period for a couple weeks after the domain expires where you can renew it at the regular price, but after that our domain registrar partner imposes an additional fee.

    There’s also a chance that the domain could be resold to a new owner, as described here: Domain Expiration – Redemption Period

    That’s why it’s important to renew the domain as soon as possible. The person who currently owns the domain could renew it at any time, or once they confirm the transfer request you’ll be able to renew it as the new domain owner.

    #1604686

    Hey, thanks. I will update the domain as soon as possible, there just is no way for me to do it at the moment. Is there any update on what is happening, or a way for me to do it now?

    Thanks!

    #1604687

    We are just waiting for the original owner to confirm, but haven’t heard back yet.

    #1604692

    Hi, I’ve contacted him and he says he has confirmed the transfer. Is there any update?

    Thanks!

    #1604693

    sgactiverun
    Member

    but when i visit ur web it say it have expired 30+ days ago..

    #1604696

    kardotim
    Member

    The user ‘mikestuchbery’ can renew the domain at https://subterraneandeathcult.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    Please let us know if you need any further assistance!

    #1604697

    Hi kardotim, the user ‘mikestuchbery’ was always able to renew it, the problem is that I need to be the one to renew it, and so further up in the thread it said if he confirmed via email that it is fine to transfer the domain to me, that I would then be able to update the domain myself.

    Currently he is not involved with the website, so I need to update it, and there is no way to get him to renew. Is it possible to now transfer the domain to me as he has confirmed that this is ok?

    #1604698

    kardotim
    Member

    He’ll need to confirm the domain transfer to us. He can e-mail us directly at this e-mail address or reply in this thread.

    Thank you.

    #1604699

    Higher up in the thread it said that he had been sent an email already. I contacted him and he said that he responded to this email on the 27/1 to confirm the domain transfer. Is it possible to check the records?

    Thank you for your help.

    #1604700

    kardotim
    Member

    I found the e-mail. The domain has been moved to your account. You can renew it at https://subterraneandeathcult.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    #1604701

    Just renewed. Thank you for your help!

    #1604702

    kardotim
    Member

    Awesome. Feel free to contact us if you have any other questions.

The topic ‘Cannot renew my domain.’ is closed to new replies.