Cannot turn privacy off

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  • #1160492

    I switched my blog to wordpress.org because I needed the additional functionalities. I followed all of the steps to change over my domain, but no matter what, the privacy won’t turn off so I can’t complete the transfer. I have spoken with Wild West Domains, who apparently is the company that did the domain on behalf of wordpress.com, but they told me I needed to contact wordpress.com. No response from the email that they told me to use for wp.com.

    The blog I need help with is sarahsambitions.com.

    #1160553

    I was able to figure it out finally, thanks to Bluehost. FYI, the copy in the help section (after a very thorough read-through) says to “Cancel private Whois,” but it really should say “Cancel private registration.” Finally figured that out.

    FYI, Wild West told me to email support@wordpress.com, which got me no response. It would be helpful to have everyone on the same page; this switch was extremely frustrating.

    #1160554

    auxclass
    Member

    You want to transfer the registration to another Registrar?

    If so this should help:
    http://en.support.wordpress.com/domains/transfer-domain-registration/

    There is a section on turning privacy off

    #1160555

    Thanks for the response, auxclass. The copy uses incorrect wording, which is confusing. I was able to figure it out a bit ago.

    #1160556

    auxclass
    Member

    Glad you figured it out – thanks for the note on the wording – I will flag this for the staff and see if they can fix the instructions

    STAFF – Please see above for notes about the instructions not being clear

    Thanks

    #1160557

    STAFF – Please also see note above that Wild West Domains is telling customers to contact support@wordpress.com which garners no response.

    Very frustrating.

    #1160592

    kardotim
    Member

    We’ve already replied to you by e-mail. Closing this thread :)

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