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Cannot upload a video (.mov) file to my blog

  1. I tried to upload a video file (.mov) to my blog, but when I tried to do it, I got an Error, with the following error message:
    "This video file could not be processed because it does not contain a video track or the video codec is unsupported."
    Could you explain to me why I get an error. I just upgraded to the ProBundle today, and the principal reason why I upgraded was to be able to upload videos.
    Best Regards,

    The blog I need help with is

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    P.S. I searched and found this:

    reference link:

  3. Hi there,

    I do see videos successfully uploaded on your site - were you able to upload eventually, or are you currently having this issue?

    Have you recently cleared your cache? Here is more information about how to do that:


  4. Hi,

    I did find a workaround by converting my .mov video file to .m4v, then uploading it to WordPress. Thanks!

  5. Oh terrific!

    .mov files should still work, so I'll let the internal team know that you were having an issue with that, and hopefully that will be resolved soon.


  6. Hi zandyring,

    Thanks a lot for doing that! I really appreciate it!

    Best Regards,

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