Can’t access my site

  • Author
    Posts
  • #3378137

    tamaratrue
    Member

    Hi. Every time I try to access my website on the WordPress app, it says ‘a server with the specified host name could not be found.” Why is this?

    The blog I need help with is tamaratrue.com.

    #3378156

    Hi –

    It looks to be an issue with the Jetpack connection on your site. That’s what connects the domain to the WordPress app.

    Please try disabling the Jetpack plugin and reinstalling it. Then, delete and reinstall the WordPress app. Let me know if that fixes the issue.

    #3378176

    tamaratrue
    Member

    Hi. I did all that except delete and reinstall the WordPress App.

    I get the same error message on Safari and Chrome when trying to access my website. Should I still go ahead to delete and reinstall WordPress?

    #3378179

    macmanx
    Staff

    No, but I recommend checking with your hosting provider’s support about this: https://www.siteground.com/contact_us.htm

    The error you’re encountering would suggest something is wrong on their end.

    #3378283

    tamaratrue
    Member

    Will do, Macmanx. Thanks!

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