Can't access site due to fatal errors. How to access my account.

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  • #3022071

    Fatal error: Class ‘C_Photocrati_Global_Settings_Manager’ . . . .

    #3022378

    joyinco
    Member

    Hi there,

    If you provide the URL of the site you are having trouble with, we can go from there. Thanks!

    #3022384

    Appreciate the reply. I was able to FTP into my files and deleted the ‘bad’ plugin that was causing the problem. After I deleted it, I was able to log-in without issue. Thanks again . . . . for awhile I was feeling desperate at potentially losing all my years of work. Luckily I had backed up my site so worst case I could have reconstructed it (which would have taken weeks). I feel lucky the deletion of the bad plugin did the trick. Again, thanks for the help offer.

    #3022385

    timethief
    Member

    Hi there,

    The first thing you need to do here and anywhere online that you post for support is to provide the URL of the site you refer to. Unless or until you do that no one is able to help you.

    This is WordPress.COM support. We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.com account page. However, about 30% of those who post here every day are posting to the wrong support forum and require redirection to the correct one.

    Please type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support
    The WordPress.ORG support forum is at http://wordpress.org/support. The WordPress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    #3022386

    joyinco
    Member

    OK. Just FYI, this forum is support for WordPress.COM. If you are using FTP, then you have a self-hosted site which would be using WordPress.ORG.

    You can read about the differences here: https://en.support.wordpress.com/com-vs-org/.

    For support in the future, the WordPress.ORG forums are here: https://wordpress.org/support

    Glad you got your issue figured out!

    #3022387

    timethief
    Member

    I see your image in the sidebar on this site http://ronaldimiller.com/

    Melamed Family History
    The history of the MELAMED family descendants

    ronaldimiller.com is a WordPress.ORG software install hosted by Dreamhost
    Name Servers:
    ns2.dreamhost.com
    ns1.dreamhost.com
    ns3.dreamhost.com

    The WordPress.ORG support forum is at http://wordpress.org/support.

    #3022390

    Thanks to all for the clarification of .com & .org . . . .

    #3022391

    timethief
    Member

    @melamedgenealogy
    You’re welcome.

    I posted it for two reasons. The first one was to let you know where to post in the future so you would not waste time by posting here and being redirected. The second reason was to inform joyinco exactly how I determined which site you referred to ie. I used Google search and whoishostingthis.com.

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