Can't access site due to fatal errors. How to access my account.

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  • #3022071

    Fatal error: Class ‘C_Photocrati_Global_Settings_Manager’ . . . .



    Hi there,

    If you provide the URL of the site you are having trouble with, we can go from there. Thanks!


    Appreciate the reply. I was able to FTP into my files and deleted the ‘bad’ plugin that was causing the problem. After I deleted it, I was able to log-in without issue. Thanks again . . . . for awhile I was feeling desperate at potentially losing all my years of work. Luckily I had backed up my site so worst case I could have reconstructed it (which would have taken weeks). I feel lucky the deletion of the bad plugin did the trick. Again, thanks for the help offer.



    Hi there,

    The first thing you need to do here and anywhere online that you post for support is to provide the URL of the site you refer to. Unless or until you do that no one is able to help you.

    This is WordPress.COM support. We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites account page. However, about 30% of those who post here every day are posting to the wrong support forum and require redirection to the correct one.

    Please type the actual URL of the site you are referring to into to determine who hosts the site so you know where to post for support.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here support
    The WordPress.ORG support forum is at The WordPress.ORG login link is here If you do not have an account yet then click Create an account and if you have lost an account password click Lost password? support docs are at
    See also for app support.

    Jetpack support
    Some Jetpack solutions are here
    Others are in the Jetpack support forum at
    However, if help cannot be found at either one then they can file a Jetpack support ticket here >



    OK. Just FYI, this forum is support for WordPress.COM. If you are using FTP, then you have a self-hosted site which would be using WordPress.ORG.

    You can read about the differences here:

    For support in the future, the WordPress.ORG forums are here:

    Glad you got your issue figured out!



    I see your image in the sidebar on this site

    Melamed Family History
    The history of the MELAMED family descendants is a WordPress.ORG software install hosted by Dreamhost
    Name Servers:

    The WordPress.ORG support forum is at


    Thanks to all for the clarification of .com & .org . . . .



    You’re welcome.

    I posted it for two reasons. The first one was to let you know where to post in the future so you would not waste time by posting here and being redirected. The second reason was to inform joyinco exactly how I determined which site you referred to ie. I used Google search and

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