Need help? Check out our Support site, then

Can't Activate Theme

  1. Hi all,

    I've gone to this theme page on, press activate, and it just takes me back to my Dashboard and the theme does not change from 2010:

    Any ideas on how to fix this?


    The blog I need help with is

  2. There are some issues right not in the dashboard which leads me to believe that staff are rolling out some code changes. Give it a little time, perhaps an hour and hopefully things will be running smoothly again.

  3. brandonjwood, everything should be good now.

  4. Hello!

    Several minutes ago I paid for the Traction theme for my blog and expected that it would immediately activate. However, it says I still have one of the free templates, Titan by The Theme Foundry. So, for all I know, I purchased Traction, but it looks I have to purchase it again in order to activate. (Which I'm not going to do).

    Not sure where I went wrong in my purchase or etc.

    I even got the email that notified me of Traction's successful purchase.
    (Your Upgrade was purchased successfully.)
    So I don't understand why I'm not seeing it activated on my blog...why Titan is still the current theme. Admittedly, I'm very, very new to WordPress, so there's a lot I don't understand as I continue to learn how to navigate and work with all of this.

    More than anything, I'm concerned about where my money went.

    How can I get my $68 refunded immediately?

    Thank you!


  5. thisistesting123, sorry about the trouble there!

    Please contact us via to get this sorted out or request a refund.

  6. Hi,
    I had twenty ten theme up on my blog site now it is not showing up. And I can't reset it.
    Each time I try to activate it it will not show up in the twenty ten layout. Can you help me on this.

  7. Hiā€”from your WP dashboard go to Appearance > Themes and click "Popular" to see Twenty Ten quickly. It should be the first result; then click "Activate" to set it as your theme.

  8. I had the same problem as thisistesting123 with Fresh News Theme ! I sent two messages to happiness engineers through contact support form but I still didn't got any answer ?

    I'm really mad because I have a lot of plans to do on my blog but I can't do them without activating the theme.

    How did you got the problem sorted ?

  9. @expressjr First of all, check your email spam folder to make sure that Support's email didn't end up there.

    If it has been more than a few days since you sent your support request (Support was closed for about 3 days), then try contacting them again

    I have also tagged this thread for their attention.

  10. No the mail is not in the spam folder :S

    I sent them a message on Saturday and another one few hours ago.

  11. Hello there,
    Staff have reactivated the support link so I would do as justjennifer suggests ie. try contacting them again

  12. Oh dear! I apologize. :( As you have recontacted Staff a few hours ago I wouldn't contact them again. I would just wait for them to get to my support ticket. .

Topic Closed

This topic has been closed to new replies.

About this Topic