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Can't CNAME in DNS to point to new host.

  1. I'm moving my blog (a .com domain) to another host (squarespace), but am not able to transfer the domain because the initial 60 days have not passed. So, I wanted to have it mapped to point to squarespace. However, I'm not able to change the DNS.

    Let me know what other information I can give you that will help clarify the issue I'm having.

    Thanks in advance for your help!!

    The blog I need help with is

  2. Provided your are logged in under the exact same username account that registered the blog and purchased the upgrade, if you’ve registered your domain through and now want it to point to a blog or website hosted elsewhere then you can do this by updating the nameservers.

  3. I can't change the nameservers. Squarespace says to leave the name servers as they are and to have the CNAME and A record point to squarespace. I've tried to do this, but it is still not working. It's been over 72 hours. I looked at the thread below, and some others have had the same issue. However, a support person usually come in to help them, so I'm not sure how it gets resolved. I'm hoping someone else can provide their experience.

  4. Though another Volunteer may be able to assist before they do, I'll tag this thread for Staff intervention so it does not fall through the cracks. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. Thank you so much for your help!

  6. Hi Janet,

    I have added the CNAME for you. Just note that it can take from a few hours to a couple days for it to propagate, so please be patient.

    Let me know if you run into anything!


  7. Thank you for your help! If I have any more issues I'll respond to this thread.

    Thanks again!

  8. Ok thanks!

    Happy Blogging!

  9. Hi Grace,

    The domain still doesn't appear to be pointing to squarespace. When I look at the DNS records, I don't even see a CNAME. Am I missing something? Please let me know what information I can give you to help!


  10. sometimes this settings can take up to 78 hours depending on the registrat, ie 1and1 sucks when it comes to updating dns and cnames, it can take up to 3 or sometimes 4 days for them to submit my changes, so i moved my sites to namecheap

  11. It's been 91 hours now since Grace (staff) updated the DNS/CNAME records for me, and it still isn't propagating. The domain is registered through, which is why I'm requesting staff assistance. I can't change the domain to a different registrant because it has been less than 60 days since I registered the domain. I had originally set my blog up through but then switched to Squarespace. So, right now, I just need to have the CNAME point to that host. However, when I do it myself, it doesn't work. I'm sure I'm just doing something wrong, any advice would be very much appreciated!!

    Thanks for your help!

  12. Hi Janet,

    I am able to see your Squarespace site as seen here:

    Please note it can take some time to propagate.


  13. Thanks, Grace. I'll give it a couple more days! I really appreciate your help!

  14. Hi Janet,

    If you can't see it, can you please try clearing out your cache and cookies using the guide below?


  15. Aha! It's all working now! Thanks again for all of your help!

  16. You're welcome.


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