cant enter admin level

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  • #1504619


    Hello we changed yesterday our username, the password and the emailadress for our account, because an emplyee left the company. But we still can use his former company email adress. We can’t get into the admin level to work on our homepage(s). What do we have to do?
    Best regards
    Karl R von der Ahe

    The blog I need help with is



    Hi there,

    It looks like your site is a self-hosted installation rather than one hosted on We have an article which talks about the difference:

    Sadly there isn’t anything which I can do to help you with removing users on this site since it is outside of our system.

    You may want to check out the codex for help on how to do what you’re trying to do. I did a quick search, and this might be a good place to start:

    You also could reach out to your hosting provider to see if they’re able to provide some assistance!

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