Can't find div code in CSS

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  • #3096209

    Hi all. I’ve taken over a work site as the marketing manager and it contains what seems to be a coded in contact name and email address on all the News pages e.g. this one: https://www.iru.edu.au/news/iru-appoints-new-vice-chancellors-fellow/

    The person it says to contact, Jo Smith, no longer works at the organisation so this needs to be updated.

    I am reasonably web-savvy but not a coder – and I cannot find how to change this ANYWHERE at the back end, even looking through some of the custom CSS files. I’ve spent at least a couple of hours trying to investigate this myself.

    The element is a div called ‘single-contact’. Screenshot here of my inspection of it: https://drive.google.com/open?id=1BseWtCwdQ2SZ6PBJjKaLZ5-V0UxxAUKy

    I realise it may be tricky to help without going into the back end of the site to look around, but does anybody have any idea how I may be able to find and change this element, or will I have to pay through the nose to get a web developer to fix it?

    Much appreciate any suggestions.

    Thanks

    #3096307

    Hello, you do not need to edit any CSS file to make that change.

    Go to your Dashboard -> Appearance -> Widgets.

    One of the Widgets there should hold the above mentioned contact information. Edit it there.

    Let me know if that helped!

    #3096308

    Thanks, I have looked through all the widgets and there are none that have any contact details in them.

    #3096309

    It seems that your site isn’t hosted with WordPress.com. You might ask your question in the WordPress.org forums or ask the theme’s authors for help.

    However, this kind of information wouldn’t be encoded in any CSS file. It might be somewhere in theme settings or options.

    I hope that helps!

    #3096310

    Ok thanks, I think I’ll have to get somebody to fish around the back end to find this element.

    Useful to know it is not going to be the CSS though, at least that narrows the search.

    Thanks.

    #3096311

    PS It’s been customised by web developers before I was working on it so I suspect it is some kind of customisation

    #3096312

    One more idea. Since your theme uses a Visual Page Builder, you can simply edit that page (from the top bar when you’re logged in). It’s likely that the contact information is placed there with some drag and drop kind of box.

    #3096335

    Resolved. I found a tech-savvy colleague to take a look at the back end. It was coded in.

    She says it was “hard coded it into the php, and activated by custom post type in the custom sidebar option in the appearance menu”

    Thanks for your help Sylwia!

    #3096404

    Great! Good to hear you were able to solve it!

    #3096406

    timethief
    Member

    @williamsummers

    Be aware that the site in question is not on WordPress.COM servers, our support documentation does not apply to it, and we do not provide support for it.

    Contact your web host for hosting issues and post to WordPress.ORG support for all software issues.

    We provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forum is at http://wordpress.org/support.
    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    #3096409

    timethief
    Member

    @sylwiaofwarsaw
    Please read this support doc https://en.support.wordpress.com/wordpress-com-volunteers/ and do not provide support for any sites that are not hosted on WordPress.COM servers. Thanks, in advance. :)

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