can't get zone record

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  • #940146

    I’d like to map an existing domain to my wordpress blog:
    My domain registrar tells me the name servers cannot be updated to the wordpress name servers. I guess the problem is the zone record.
    When I try to ask your system to get this I got the following response:
    “We cannot add a zone for the domain you’ve specified. Please contact support for help.”
    How can I solve this problem?
    Thank you for your help
    Blog url:

    The blog I need help with is



    You need staff intervention. I have flagged this for them.


    Thanks for the help. Waiting for their reply.



    Hi there, I’ve added the zone record for your domain You can update your name servers at your registrar now to point to, as follows:


    Then follow the remaining instructions on this page for Mapping an Existing Domain:

    Please let us know if you have any further questions.


    Thank you for your help!

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