Can't login – two-step authentication
I have a problem with my login.
First of all, it does not concern this account. My original account I use is xellery. I use this one because you cannot post on the forum or contact support without logging in. And as I can NOT login, I can’t use the support forums for the other account. (A bit stupid if you ask me.)
Anyway, on the other account the two-step authentication is activated. Therefore, when I login, I am asked to enter a verification code. As I didn’t know I had to keep the Goodle Authenticiation app on my phone, I deleted it after the generation of the first code.
Now as I deleted the app, it can’t generate a code for me to login.
What can I do now? Can any admin from the support deactivate two-step authentication for my other account? Otherwise I won’t be able to login anymore.
The connected blog is: http://xellery.wordpress.com
Many thanks in advance!
You did not specify a blog address or reason for posting when you created this topic.
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If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.
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Have you tried installing the Google authenticator again? if not, please do. Otherwise I’d be happy to send you a single use code that allows you to login.
Looking forward to your reply.
yes I have installed it again. But I can’t generate a code as I need the barcode to scan, and I only get that after I login (which I can’t).
I see. I’ve just sent the single–use code to the blog owner’s e-mail address.
Please let us know if you need any further assistance!
Great! Thank you so much!
one more thing:
If I want to disable the two-step authentication I need to enter a verificiation code which brings me to the same old problem:
I can’t find the barcode again so I scan it and get the Google app running again.
Could you send me another single-use code so I can disable the two-step authentication (or show me how to get the barcode again).
Sure thing. I’ve just sent another one.
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