can't make a payment

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  • #1553056

    hi, I am trying to make a payment for padulomedia.com but when I try I keep getting “you are logged in as mysticalmusic.com and therefore you can’t make a purchase for Padulomedia.com

    Yet, I am editing etc padulomedia.com

    The blog I need help with is mysticalmusic.wordpress.com.

    #1553156

    raincoaster
    Member

    http://padulomedia.com/ is not a WordPress.com blog, so there are no upgrades that you can buy for it. Did you mean to move that URL to point to http://mysticalmusic.wordpress.com/ instead? Then you need the Domain Mapping upgrade, and you buy that from the mysticalmusic dashboard.

    #1553160

    thank you, but how is padulomedia.com not a wordpress blog. I built it in wordpress

    #1553161

    below is the wordpress email that I received, but when I press button to update credit card, I am taken to mysticalmusic

    From WordPress:

    The payment information for WordPress.com Premium on Padulo Integrated Inc. is out of date, our records indicate that it expired in April 2013. This upgrade includes all the WordPress.com upgrades as well as a free domain, with 40% savings.

    WordPress.com Premium costs $99.00, and it is set to expire in 59 days, on January 24, 2014. If that upgrade expires, all the bundled upgrades will be removed, and your site will no longer be available at padulomedia.com.

    #1553162

    auxclass
    Member

    padulomedia.com – is not a WordPress.COM site – but it looks like you had the site here – the domain name is registered here, you should be able to renew just the domain name at ( $ 6.-/year)

    Dashboard >> Store >> My Upgrades

    I have flagged this for the staff to help if you have problems splitting the bundle

    #1553163

    thank you :) however I can’t see the store on the dashboard of padulomedia.com
    I can however see the store option however on mysticalmusic
    mysticalmusic was just a trial site that I don’t want anymore. I just want padulomedia.com and am willing to pay the $99 for premium etc
    thanks again :)

    #1553164

    auxclass
    Member

    Since padulomedia.com is a WordPress.ORG install, there will be no store there

    the renewal probably is at mysticalmusic.wordpress.com. – that is a WordPress.COM site – all that is needed is the domain registration, no need to spend the extra $ 93.- for something you are not using – just the domain registration should be all you need

    #1553167

    thanks again :)

    what would the extra $93 give me?

    So, if I understand, all I need to renew is mysticalmusic and padulomedia.com will automatically renew too?

    also, does anyone else other than me have access to padulomedia.com dashboard? It should be just me that has access. :)

    #1553171

    auxclass
    Member

    what would the extra $93 give me?

    Since you are no longer hosted on WordPress.COM – nothing useful

    You need to renew the domain registration for padulomedia.com which is probably done from the Dashboard of mysticalmusic.wordpress.com.

    mysticalmusic.wordpress.com – is free by itself – just don’t delete it since you need the Dashboard for the store. And if you ever want to use the JetPack Plugin, you would need a blog here for some of it’s features to work and mysticalmusic.wordpress.com could be used for that

    #1553198

    jackiedana
    Member

    It looks like the domain padulomedia.com is owned/managed by a different WordPress.com account. If that’s also your account, you can log out of your mysticalmusic account and log into the other account and you should be able to access your upgrades there.

    It also appears that while the premium upgrade is expiring soon, the domain itself has been renewed through 2015, so you don’t need to do anything with further at this time.

    #1553207

    auxclass
    Member

    @jackiedana

    Since padulomedia.com does not go to a blog here and the domain name ends up at .padulo.ca –

    Domain Helper shows some sort of mapping related to padulomedia.com – but no blog name is displayed.

    The question I have – – is the bundle being used somewhere I can’t see for anything else but Domain Registration which might make most of the bundle not needed – other than the domain registration –

    thanks

    #1553209

    jackiedana
    Member

    @auxclass, it looks like they had the domain pointing to a WordPress.com blog in the past but have subsequently moved it elsewhere. At the time they had the premium bundle but that’s going to expire soon, which like you suggest is fine since it is no longer needed. The domain appears to have been renewed separately, and is not expiring for over a year.

    #1553219

    oh no, my blog has been taken over it seems. when I go to padulomedia.com it goes to padulo.ca

    what do I do?

    thank you :)

    #1553220

    timethief
    Member

    Hang in there as Staff will post again to help you.

    #1553221

    thank you :)

    #1553261

    jackiedana
    Member

    Sorry for the confusion. The domain that is under the mysticalmedia account is padulomarketing.com.

    The domain padulomedia.com is owned by a different WordPress.com account and is pointing to a GoDaddy site now.

    #1553263

    Hi, I paid for PaduloMedia.com

    How could someone else have taken the domain and pointed it to another GoDaddy site?

    I really need your help. PaduloMedia is mine. I purchased it and I was using it for about 10 months, until last week all of a sudden out of nowhere it became Padulo.ca

    All my work is gone

    I can give you my payment details etc if necessary

    Many thanks :)

    Tyler

    #1553265

    jackiedana
    Member

    It looks like there are two separate WordPress.com accounts involved. You may have set up the other account at another point in time, so it could also be yours, but you will need to log into that account to access the domain.

    You can try different email addresses in our password reset tool to see if you can regain access to that other account:

    https://en.wordpress.com/wp-login.php?action=lostpassword

    If you are unable to access the account, you can contact our account recovery team by clicking on the “Need more help?” link on the password recovery form.

    #1553296

    Hi :) I have just completed a wordpress site: http://www.gtctranscon.com

    I would like this also to be an iPhone and iPad App

    Is there an automatic way to do this?

    Many thanks and Happy New Year :)

    #1553297

    jackiedana
    Member

    We have no way to automatically turn a WordPress.com site into an app for mobile devices. You are welcome to review the documentation at http://developer.wordpress.com/ for more information on WordPress.com development options.

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