Can't renew expired domain

  • Author
    Posts
  • #825976

    kenhawkins
    Member

    Got an email saying We just noticed that you may not have received our notifications about your domain name ‘kenhecomeback.com’ expiring on January 5th, 2012.

    This was due to a technical glitch on our end that has now been fixed, please accept our apologies about that.

    I got this on 2/1 and I cannot figure out how to renew

    The blog I need help with is kenhecomeback.com.

    #826178

    macmanx
    Staff

    Please reply directly to the email and we’ll help you sort this out.

    #826203

    kenhawkins
    Member

    I am replying to the above email again, can you help me get my blog running again?

    #826206

    macmanx
    Staff

    If you replied to the email, our upgrade department will contact you shortly.

    #826227

    I’m also having problems and now our website is down! ARGH!
    I tried to renew multiple times and every time I tried it said the offer expired in 1971!!!
    I can’t renew it anywhere.
    Someone please help. We are a non-profit for the Boys & Girls club and we just spent some money to advertise ourselves and our site is down.
    I’ve emailed a few times to the upgrade department, and they were no help.
    Help!

    #826228
    #826229

    timethief
    Member

    Hello there,
    What is the underlying .wordpress.com subdomain blog URL that you are domain mapping from?
    What is the URL for the domain?

    #826230

    macmanx
    Staff

    centerforahealthylifestyle, I’m sorry, but your domain expired on January 6 and may be owned by someone else now.

    I have contacted our registrar partner to confirm this.

    #826231

    macmanx
    Staff

    I have heard back from our registrar partner, and the domain was definitely purchased by someone else earlier this week.

    #826232

    That’s a whole lotta boloney! I tried to renew MULTIPLE TIMES and it listed the renewal date as 1971! I have email correspondence that it didn’t work! How could someone else buy it when I couldn’t renew it due to a glitch?!?!?

    How can I find who purchased it?
    How can I fix this?

    We are a non profit that desperately needs our URL!

    #826233

    That’s a whole lotta boloney! I tried to renew MULTIPLE TIMES and it listed the renewal date as 1971! I have email correspondence that it didn’t work! How could someone else buy it when I couldn’t renew it due to a glitch?!?!?

    How can I find who purchased it?
    How can I fix this?

    We are a non profit that desperately needs our URL!

    #826236

    raincoaster
    Member

    You will have to contact staff directly via your Dashboard.

    #826237

    I have. No response yet.

    #826238

    raincoaster
    Member

    It can take awhile but since there was a glitch on their side that prevented it, there may be something they can do.

    #826239

    I hope so. I mean, it was $8, I tried to pay. I took photos of the screen and everything. :(

    #826240

    timethief
    Member
    #826241

    Hello,

    I am also having this same problem. I am trying to renew my blog and I am getting no response from the wordpress.com help team. My site is now down, I have sent 2 emails and have gotten no response. the domain is my name, troyanthonysmith.com

    #826242

    timethief
    Member

    This thread has already been flagged for Staff attention and there’s nothing more we Volunteers can do for you .

    #826243

    macmanx
    Staff

    centerforahealthylifestyle, we have no history of transactions on your account since the initial domain purchase. The full domain renewal would have been $25, not $8. If you have had email correspondence with us, please tell me your ticket ID # so I can investigate.

    troyanthonysmith, your domain expired on January 3 and has since been purchased by someone else.

    #826244

    do I have any recourse? This is my name, don’t I have a legal right to my name?

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