Can't renew expired domain

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  • #826247

    macmanx
    Staff

    That may be your name, but I bet there are other Troy Anthony Smiths around. The legal owner of the domain is the individual who purchased it after you allowed it to expire.

    #826248

    Macmanx, here is my ticketID##1067427
    I had received an email from Karim.
    I also have a screen grab from 1/4/2012 that shows I was not able to renew because the offer “expired” (when my renewal date was 1/6/2012)

    #826250

    macmanx
    Staff

    We replied asking for more info on January 8. At this time, the domain would have still been renewable under the grace period.

    Unfortunately, you didn’t reply to this until February 22, which is well after the domain had expired.

    #826254

    Macmanx, they are offering for me to purchase it back for 280.00 on Godaddy??? Is this legal? It sounds like extortion

    #826257

    macmanx
    Staff

    Unfortunately, that is legal. As legal owners of the domain name, they have the right to sell it at which ever price they desire.

    #826259

    timethief
    Member

    The expired domain market is part of an industry centered on buying and selling domains and there are no regulatory price controls on penalties and redemption fees. What’s charged is what the market is willing to pay. There are even some Registrars that make millions in revenue on their domain auctioning business.
    OMG! My Domain Name Expired

    #826267

    @macmanx, I did reply back. I sent photos of my screen saying my renewal had expired to prove the glitch (when, indeed, it was 2 days before).

    The truth of the matter is this: you have record of me, the website owner and creator, trying to pay before the renewal was up. There was a glitch. I couldn’t pay. You have a ticket number saying there was a problem. I have record of my replies. The issue of me not being able to renew my website was never resolved, and now? Someone else was able to buy it.

    As stated before, we are a non-profit, part of the Boys & Girls Clubs, we have business cards, tv advertising and newsletters ALL pointing to that URL. Not to mention stickers, fliers and more. Someone, somewhere, should do the right thing and see that we are good people, who tried to renew and couldn’t.

    My goodness, just help us.

    #826268

    tandava108
    Member

    centerforahealthylifestyle,
    The chances are that your domain has been brought by a speculator – someone who waits for domains to expire and buys them in the hope of selling them at a profit.

    centerforahealthylifestyle.com shows a godaddy page. You can ask them to put you in contact with the owner, who will probably want to sell it to you at a ridiculous price (like troyanthonysmith being offered his for $280).

    You could try appealing to their better nature because you are a non-profit organisation, but you are dealing with the scum of the earth here – making money out of people forgetting to renew.

    #826269

    GoDaddy said they won’t put me in contact with the new owner unless I give them $60. And then I have to give a low/high offer. I don’t know how I’d be able to appeal to their better nature. If you have any advice on how to do this with any kind of messaging, I’d be willing to listen.

    And, it wasn’t that we forgot to renew, we tried multiple times and were not able to. Our renewal date was listed as January 6, 1971. Everytime we went to renew it said we had ‘expired’ since it is 2012, and not 1971.

    #826270

    Another question: What IS the notification process that a website is up for renewal or expired? Is there an email? Is it just an alert in your dashboard?

    #826271

    macmanx
    Staff

    We have never received an email from you with a screenshot, and received no replies between ours on January 8 and the one you sent February 22.

    Regarding the notification process, you receive three emails, one a month before, another a week before, and another a few days before (either 3 or 2).

    At this point, the domain is legally owned by someone else, so there is nothing that we can do.

    #826272

    I have record of the email with the screenshot, as well as the screen shot. I’d be happy to resend.
    I have no record of your emails. To what email address? On what days? I’ve scoured everything, I have no emails.

    I am begin dead honest with all of this.

    I believe there is something you can do if there was a breakdown in communications.

    Can you not work with GoDaddy to approach the new owner and explain the situation?
    We are all human beings at the end of the day and I would think that a little help and explanation is all it would take.

    Again, we are a non-profit, part of the Boys and Girls Club. There was a breakdown in the system that did not allow us to renew. We tried. We didn’t receive any emails about renewal or expiration and we sent communications to you all detailing our problems.

    #826273

    macmanx
    Staff

    Please contact us via support@wordpress.com about this.

    There may be something that we can do, but I can’t make any promises.

    #826274

    Thank You. Any help at all would be appreciated. I’ve written via email as you suggested.

    #826278

    How long does it normally take for a support response?
    I just don’t want to be sitting around and waiting if it’s going to be days.

    I’ve got people trying to visit our site for grants and such and it’s down and I need to decide what to do. :(

    Thanks.

    #826279

    timethief
    Member

    Staff cannot make any promises as was stated above. The domain expiered and it was resold someone else. You have contacted Staff by email. Please be patient while waiting for them to get back to you.

    #826282

    @timethief, Thank You for your response and Macmanx, I appreciate your help and I believe he said specifically “I can’t make any promises.” even though he said he’d try to help.

    I still have heard no response via email (from multiple emails).

    This problem has persisted for quite some time (over a week) are there any other avenues to take to elevate the issue and get at least some sort of direction?

    This is, as I am sure you can imagine, a long time to have your website down.

    #826283

    mike99362
    Member

    Turn off your domain mapping so your base WordPress.com site is visible again – then you can use the unmapped site – send an email to your supporters and explain that your domain name renewal was messed up and you have a temporary site up with all the old content still on it – as an added bonus the unmapped URL will still work after you get the domain name fixed

    #826284

    auxclass
    Member

    You can also pay ahead on the domain (I assume the domain payments work the same as Domain Mapping) – turn off the Auto Renew then manually renew the domain registration – then repeat until things are a bit into the future – no lost money unless you abandon the name as WordPress.COM is a low cost registrar and you can point the name servers to another host if you move. Then turn the auto renew on once things are into the future – NOTE – if the Auto Renew is not active you will get a big red “EXPIRING” notice and you need to look at the date to understand that the world is not ending.

    I don’t have my name registered here but I keep it paid a few years into the future – I have had enough surprises when the bank changed credit card numbers on me – my domain mapping is paid ahead so no rude surprises –

    #826285

    We’ve redirected to our wordpress.com site.
    We now know to register years in advance.
    Again, we tried to renew. Multiple times when we saw the notice on our dashboard.
    We NEVER got any email alerts it was expiring.

    We never heard back from support. :(

    Now, we are in a lovely bidding war with some nameless person and have had to pay GoDaddy.com $69.95 for the privilege of trying to buy our own site back.
    Though the site was appraised at $68, someone is trying to sell it to us for $500.

    Awesome.

    I would highly advise that wordpress switch to Bluehost as your go-to domain registration company. WAY more ethical and wonderful to work with. GoDaddy sucks. And they are extortionists.

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