Can't renew expired government domain

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  • #876768

    gpobookstore
    Member

    While I was out on sick leave, our Federal Government custom blog domain, govbooktalk.gpo.gov, expired on April 14, and no one renewed. Our previous blog administrator retired and admin emails were going to his now defunct email address (we changed this today). We have been trying to figure out how to renew on the WordPress, but can’t, since there is no Purchase button. Can you help?

    The blog I need help with is govbooktalk.gpo.gov.

    #876880

    timethief
    Member

    I’ll flag this thread for Staff attention. Once a Domain registration expires you no longer own the domain. There is a brief grace period wherein you are given option to renew an expired the domain and then it goes into redemption.

    #876882

    macmanx
    Staff

    We don’t register .gov domains here.

    The domain appears to have just been mapped here, and you can purchase a new mapping subscription by adding the domain via Store -> Domains in your blog’s Dashboard.

    If the actual domain registration has expired, you’ll need to contact your domain registrar.

    #876883

    gpobookstore
    Member

    How can I determine who the registrar is for this? The previous blog editor left with no information and we aren’t getting any admin emails from the registrar in our department. WHOIS doesn’t seem to work with .gov domains.

    #876884

    macmanx
    Staff

    Unfortunately, I’m not sure. WHOIS is the only method that I’m aware of, and depending on the government, these sorts of records are kept confidential.

    The domain itself still functions, so I think the only thing that has expired is domain mapping, and you can purchase a new mapping subscription by adding the domain via Store -> Domains in your blog’s Dashboard.

    #876888

    gpobookstore
    Member

    Just tried it, and finally the Purchase option appeared. Thanks!

    But quick question… does buying a custom domain subscription eliminate Ads? We aren’t allowed to show ads on a Federal blog. I couldn’t see where we had any other upgrades other than this custom domain.

    #876891

    timethief
    Member

    does buying a custom domain subscription eliminate Ads?

    No it doesn’t. See here > No-Ads Upgrade

    #876896

    macmanx
    Staff

    You’re welcome!

    As for ads, to support the service (and keep free features free), we sometimes run advertisements, and the agreement for this has been in our terms of service since 2006. Purchasing domain mapping only pays specifically for the domain mapping service.

    We try hard to only run them in limited places. As timethief mentioned, if you would like to completely eliminate ads from appearing on your blog, we offer the No-Ads Upgrade: http://en.support.wordpress.com/no-ads/

    #876899

    gpobookstore
    Member

    Thanks so much to you both… It looks like we were using additional storage as well, so I will instruct the departmental accountant to do the Bundle Upgrade. Thanks again!

    #876923

    macmanx
    Staff

    You’re welcome!

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