Can't see stats

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    Posts
  • #806121

    lauragiusti
    Member

    Hi, i have installed jetpack in al of my sites (joyeriacontemporanea.net, lauragiusti.com.ar, gracielalescano.com.ar, tallerfwiya.com.ar… etc) and since two days ago I can’t see statistics in noone of them. It says “We were unable to get your stats just now. Please try again.” Can you help me?
    Thank you
    Blog url: http://joyeriacontemporanea.net/

    #806340

    evarlese
    Staff

    I’m able to see your site stats on our end. Is this happening with all of your sites?

    Can you try clearing your browser’s cache and cookies?
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If you try to visit your Site Stats page in a different browser, do you still see the same error message?

    #806358

    lauragiusti
    Member

    Hi, Evarlese, thank you for your quick answer.
    Yes, it happens with at least three of my sites (I didn’t try with the rest yet).
    I’ve cleared cache and cookies, and it still coming the same error message.

    #806369

    evarlese
    Staff

    Okay, have you made any changes to your sites before this happened? This could include any updates, theme changes, or changing on your hosting provider’s end.

    Would you also mind taking a screenshot of how it looks for you?
    http://en.support.wordpress.com/make-a-screenshot/

    #806372

    lauragiusti
    Member

    I update joyeriacontemporanea.net all the time, but the others, like gracielalescano.com.ar, or florenciaaguirre.tallerfwiya.com.ar are not been updated since a while.
    I have my screenshots, how can I send it to you, or attach it to this comment?

    #806375

    evarlese
    Staff

    My apologies! I see that you have a few WordPress.com blogs – could you upload the images to the Media Library? Just let us know which blog you’ve uploaded those photos to.

    #806379

    lauragiusti
    Member

    Don’t warry. I uploaded to lgjoyas.wordpress.com, they are both “Captura de pantalla 2012-01-24 …”

    #806412

    macmanx
    Staff

    Do you have any luck if you deactivate, delete, then reinstall Jetpack?

    #806414

    lauragiusti
    Member

    Hi! Well, I hadn’t installed jetpack in one of my sites. I did it now, and when I try to connect it to wordpress.com, it says “Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host. SSL connection timeout”

    My host is hostican (bought by jumpline now…)

    #806416

    evarlese
    Staff

    Are you connecting via HTTP or HTTPS?

    Would you be open to trying a fresh installation of Jetpack on one of your sites? Please try deactivating any other plugins you’re using before connecting Jetpack to WordPress.com.

    Thanks!

    #806419

    lauragiusti
    Member

    I’m connecting via http.
    Ok, I did it, at tienda.joyeriacontemporanea.net.
    Same problem!

    #806420

    macmanx
    Staff

    What’s the name of your hosting provider?

    #806421

    lauragiusti
    Member

    It’s Hostican, now it belongs to jumpline.

    #806422

    macmanx
    Staff

    Sorry, I forgot to ask which version of WordPress and Jetpack are you running?

    #806423

    lauragiusti
    Member

    The last in both cases, in most of the sites.

    #806428

    lauragiusti
    Member

    Jumpline support says “It looks like, for whatever reason, wordpress is blocking the IP of the server you’re on. If you can wait a couple of days it might go away. If not, we can move you to a different server and that should solve the problem.”
    Do you think this is the problem? Could you fix it? My IP is 66.84.6.132. Thank you.

    #806429

    chrisrudzki
    Member

    Can you please try installing the Jetpack Compatibility Plugin so we can
    see some additional information from your site?

    1) Download the plugin from
    http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the “Select All” button.
    5) Send the results of the test to us.

    Please send the results in an email to help@wordpress.com, rather than
    replying to this public thread directly.

    It would be helpful if you could include the following link in your email:

    https://en.forums.wordpress.com/topic/cant-see-stats-1/

    Thanks!

    #806430

    lauragiusti
    Member

    ok!

    #806431

    lauragiusti
    Member

    I did send you de test

    #806432

    macmanx
    Staff

    Thanks, we’ll reply via email as soon as we can.

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