Can't see stats

  • Author
    Posts
  • #806433

    lauragiusti
    Member

    There’s another thing that’s happening that I think it is related: brokenlink checker shows all links to wordpress.com (340 links) as broken. When you actually click on them, they lead you to the right place, but they appear as broken.

    #806440

    macmanx
    Staff

    Can you give me an example of where one of the “broken” links goes?

    #806445

    lauragiusti
    Member

    Yes, one of them, http://tallermu.wordpress.com, you can find it at http://joyeriacontemporanea.net/?page_id=178, or escueladejoyeria.wordpress.com at http://joyeriacontemporanea.net/?page_id=1496

    #806446

    evarlese
    Staff

    Are you using the Broken Link Checker plugin? If so, I’m not able to replicate this problem myself. Are there any differences in how you’ve inserted URLs to WordPress.com versus others?

    I’d recommend contacting the plugin author for help if you’re still having trouble:
    http://wordpress.org/extend/plugins/broken-link-checker/

    #806447

    lauragiusti
    Member

    Ok, I will. I told you this because it seems there is any connection problem between my sites (or Jumpline, or my IP… I don’t know!) and wordpress.com, and this problem prevents to show stats and to show wordpress.com links normally.
    My IP is 66.84.6.132. Could you check if everything is ok with it?
    Thank you very much.

    #806448

    evarlese
    Staff

    I don’t see anything on our end that would cause an issue with your IP address. If you’re able to visit WordPress.com sites and/or your WordPress.com sites’ Dashboard, then the problem with your stats is most likely not related to your IP.

    #806449

    lauragiusti
    Member

    Thank you. With my IP I meant my sites IP. I access to wordpress.com with another IP, assigned by my phone company. My sites IP is dedicated, and was assigned by Jumpline. They suggested that my sites IP was the problem, that was blocked for some reason by wordpress, and they offered to change it. But if you say that everything is ok with it, I don’t know what to do…

    #806450

    evarlese
    Staff

    Okay, did Jumpline say that they thought the IP was being blocked? When I look at your compatibility test output, it looks like the connection may be timing out. No need to ask them to change your site’s IP yet, but it would be helpful to hear what Jumpline said.

    Thanks!

    #806451

    lauragiusti
    Member

    At Jan 27, 2012, 9:01 AM, I wrote you what they say, I do it again now, it was exactly: “It looks like, for whatever reason, wordpress is blocking the IP of the server you’re on. If you can wait a couple of days it might go away. If not, we can move you to a different server and that should solve the problem.”
    Do you need me to ask them anything else?

    Thank you!

    #806452

    evarlese
    Staff

    I apologize for not seeing that! I’m going to pass this information onto our team and will be in touch with updates. Thank you so much for your patience and help with this.

    #806453

    lauragiusti
    Member

    Ok, Eva, thanx to you. I’ll wait then.

    #806454

    mdawaffe
    Staff

    Could you please try accessing your stats again?

    It’s possible we’ve fixed the problem, but we can’t be sure until you check.

    Apologies and thanks.

    #806455

    lauragiusti
    Member

    Yes, I could access! Thank you very much.
    The “broken” links to wordpress.com are now ok too.
    Thank you very much for your help.

The topic ‘Can't see stats’ is closed to new replies.