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Can't Upload on Free Account

  1. Dear All,

    Sorry for the bother but I am a little out of my depth on the matter.

    Lately i've been trying to upload images into some of my posts like I have any other however the "Add Media" button is unresponsive. I click it and nothing happens..

    I have seen some people with the same problem however I have a free account with WordPress, I have never downloaded it, don't have a server or anything of the sort. I've also cleared my cache and cookies to no avail.

    Therefore I am a little stuck on the matter, I'm not even sure when the problem occurred really since I'm a bit of a lazy blogger too


  2. Hi James,

    Is this happening with a certain web browser?

    Could you try a different web browser:

  3. Provided you have not exceeded the free space allocation for media and you do not have any browser related issues (see below) please read what follows.
    These are the accepted file types:
    Instructions here
    Here are more details about the options for uploading images
    troubleshooting images here >

    Browser and connectivity checklist

    1. If you are not running one of the browsers and versions listed at please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode.

    3. If you are running one of the browsers and versions listed at

    (a) Try clearing your browser’s cache

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS:

    Add both * and * to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.”

    4. Try using another browser.

    5. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary
    (c) And what any error reports you receive state.

  4. Hi there, thanks for the reply.

    I'm using Chrome, Version 30.0.1599.101 m

    I also tried on firefox at my university as well.

    I haven't used up the file space, only on 6% and they are of the right file format. Cleared cache, cookies and deactivated plugins/extensions/addons like I already stated.

    I don't receive an error messages, literally nothing happens. I can however add media through the media library in the dashboard . But even then I have no way up putting it into a post.


  5. I am receiving an error message - something about the parent directory..

  6. something about the parent directory

    Exactly which blog URL are you referring to?

    We provide support only for free hosted WordPress.COM blogs and it sounds like you are posting to the wrong support forum. and are completely separate, have different log-ins and run different versions of themes with same names.

    If you don't have a username account at WordPress.ORG click and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

  7. Okay - thanks for the feedback. It's a different site than my normal ones - working on it for a client. It is a paid site I believe.. sorry I was just looking for help! Thanks for the response.

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