Change currency for paying domain fees

  • Author
    Posts
  • #2501825

    lolaandrose
    Member

    Hello,

    I need to change the country of origin for my WordPress site. The prices for adding our domain and other fees are in GBP and I would like it to be in Canadian Dollars. I have not been able to figure out where to change this.

    Thanks! K.

    The blog I need help with is lolaandrose.wordpress.com.

    #2501910

    Hi there,

    I changed the currency under your account from GBP to CAD, per your request.

    Please let me know if you have any questions.

    Thanks!

    #2501911

    lolaandrose
    Member

    Thanks!

    #2501915

    You’re welcome!

    #2502044

    ipmgtc
    Member

    Hi the same thing is happening to me. I’m trying to talk my mother through setting up her account in the US and I’m in the UK, I think (understandably) WordPress got confused as is now asking her to pay for an upgrade in GBP £. If I sign out from the UK, and she logs in again, can you please change it back to USD? Thanks!

    The domain is: abacoislandrentals.wordpress.com

    #2502056

    Hi there @ipmgtc ,

    I updated the currency under your account from GBP to USD, per your request.
    Please let me know if you have any questions.

    Thanks!

    #2502136

    pwcch
    Member

    Hi @darnelldibbles

    can you change the currency details in my account to CHF (switzerland francs)

    Cheers

    #2502177

    @gwebinfo,

    Currently, we do not have an option for changing currency to CHF. Apologies!

    #2502181

    pwcch
    Member

    @darnelldibbles
    it’s just that our company creditcard somehow has troubles with making the payment in euros. well, we could try with USD I suppose… can you change it to USD?

    Cheers

    #2502184

    @gwebinfo,

    Updated to USD!

    #2502193

    pwcch
    Member

    Hey @darnelldibbles – thx for your help last time. could you do it for the other domain too (pwc.ch)
    Cheers

    #2502194

    @gwebinfo,

    The currency update applies to any charge you make under your account – it will be all in USD.

    Thanks!

    #2502195

    pwcch
    Member

    @darnelldibbles

    yeah that’s what I thought too… unfortunately it’s not :)

    I learned when I click on “view plan features” https://wordpress.com/plans/compare and then “back” I’ll get to an overview (https://wordpress.com/plans) where I could “buy” a premium plan in USD for the one domain that currently is still on EUR. but I do not really want to buy another plan right now when I only looking to renew the other one…

    if you post me an email I can send you the screenshots.

    cheers!

    #2502196

    That is because the pwc.ch subscription is under a different account than the one I made the currency update to. If you can log into the account associated with the domain and post here for ownership verification, I’ll make the currency changes for that account as well.

    Thanks!

    #2502197

    pwcch
    Member

    great – I see both subscriptions within the gwebinfo account – but nevermind :)

    thank you! I really appreciate your service.

    #2502198

    Anytime! I’m here if you change your mind =)

    #2502199

    pwcch
    Member

    hi @darnelldibbles

    sorry for bothering you again. WP now says that the renewal will be automatic for pwc.ch but still euros. I don’t mind if the renewal process would be automatic, but it won’t work with the € over this cc. can you check again?

    can you also provide me the information what the account is that the pwc.ch subscription is linked to. you can reach me under gweb.info /at /ch.pwc.com

    thx!

    #2502200

    Okay,

    So I looked into your account and saw something unusual – the premium upgrade that is set to auto renew is attached to a JetPack site. That particular upgrade cannot be used for a JetPack site. I see that you received a refund on 12/2 for the upgrade and I am pretty sure it was because the upgrade was added in error.

    Is there a particular reason why you wanted to renew the premium upgrade? Are you using VideoPress? Otherwise, you can actually save your money and not renew the upgrade.

    Let me know. Thanks!

    #2502206

    incitebis
    Member

    Hi
    I would like to buy a premium plan however the currency is in GBP, can you please change it into Euro.

    I have asked 2 times before and I havent received any answer
    Thanks
    inci

    #2502207

    Hi @incitebis,

    I have changed your currency from GBP to Euro.

    Please let me know if you have any questions.

    Thanks!

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