change the appearance of wp.com forum so it doesn’t look like wp.org forum

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  • #173659

    It could be an intro-page where it says “I have a wordPress .com blog” on one button and “I have a WordPress.org blog” on the other button.

    #173660

    raincoaster
    Member

    Yes, that was suggested awhile back and I still think it’s a good idea. “I am hosted at WordPress.com/I have a blog with WordPress software, hosted elsewhere” or something like that.

    #173661

    raincoaster
    Member

    Also: this week we’ve had what seems to me to be a rash of “oh, I already asked that at WordPress.org but I thought I’d ask over here too. Maybe you can help me?” Those people need to know that we can’t, right up front.

    #173663

    trent
    Member

    I think the funniest part of all this was arriving back at the forums to see this thread posted 6 times by tt! I had to laugh as that is way too funny! :)

    Trent

    #173664

    You also see those that asked at .org but never got an answer so in desperation, then head over here hoping someone can fix their problem.

    Here’s my dilemma: I have some (limited) experience with the .org software and installation, and I can answer some of those .org questions we get here, but don’t feel I should here at the .com forum. In some cases, the answer is actually the same as it would be here.

    I’m not likely to volunteer in the .org forum since one is quite enough.

    #173665

    trent
    Member

    I do spend quite a bit of time in the .org forum and think that some answers are slow at times, but since there are “so many posts”, there is not often an answer that can’t be found by a series of searches. That being said, I don’t think .org answers should be given in these forums either since they are rather confusing since they are most often not relevant to the users of this hosting service. Politely asking them to ask in the the wordpress.org forums seems to be the way I think.

    Trent

    #173668

    And that is what I do.

    #173677

    timethief
    Member

    There’s no doubt that thesacredpath, ellaella, raincoaster, myself and other volunteers direct folks to the wordpress.org forums every day. And there’s no doubt that we are polite when we do so.

    My goal was wordpress users who self-host to not post here but to instead post to the wp.org forum. And, as I’m an artist I thought that a visual colour scheme differentiation or even a big GREEN button might serve the purpose of at least, reducing the confusion for some. Perhaps I was wrong.

    #173679

    timethief
    Member

    P.S. Trent
    I’m glad you laughed :D
    ~ I cringed. :(

    #173682

    rosclarke
    Member

    I think you’re right, TT. It seems to me to be the single biggest timewaster on the forum. And although the information is there, it would save a lot of trouble if it were in some very obvious visible way. A colour change and a banner might well help.

    #173683

    rosclarke
    Member

    And actually, having just read through the sticky on .org and .com at the top of the forums, I don’t think even that explicitly says that the .com forums don’t offer .org support.

    #173688

    katm
    Member

    I’m not trying to be snarky here.

    But how will a color change on com or org help those people who wander here who have never seen the org or com forums?

    #173690

    timethief
    Member

    But how will a color change on com or org help those people who wander here who have never seen the org or com forums?

    It won’t. I thought I had already explained where I was coming from when I suggested visual differentiation and conceded that point to Mark and yourself.

    My goal was wordpress users who self-host to not post here but to instead post to the wp.org forum. And, as I’m an artist I thought that a visual colour scheme differentiation or even a big GREEN button might serve the purpose of at least, reducing the confusion for some. Perhaps I was wrong.

    I’m marking a thread “resolved” but as we all know doesn’t stop the dialog. If there are other ideas that seem feasible people can post them.

    #173705

    energetic
    Member

    I think TimeThief has a great point. And to this British sense of humour, it that appears Young Mark plays the role of Admiral Lord Nelson on this occasion all too well.

    ‘I see no ships,’ he says, with the telescope firmly held up to his blind eye … lol.

    But the fact is that if the volunteers to the forum think there’s a problem to solve, then there is a problem here.

    It shouldn’t be that difficult to solve.

    Surely all we have to do is only make the wp.com forums accessible to folks who are logged in to wp.com, and wp.org forums only accessible to people logged in to wp.org.

    It’s not exactly rocket science.

    But then again, I see no rockets …

    #173708

    sulz
    Member

    Surely all we have to do is only make the wp.com forums accessible to folks who are logged in to wp.com

    that is the case with the forums at the moment. the problem is, wp.org users sign up for a wp.com account so they can post their queries here, not realising that they are in the wrong forums.

    to me, the problem begins with the name. the same name for the blogging software and the blog host, with a .org and .com differentiating it. not much of a difference to a newbie, i’d think! so i don’t think colours would do the trick, either.

    we have a 7 Things To Know Before Posting in WordPress.Com Forums strategically placed, and we still get .org users here. i don’t think adding more links in other strategic places around .com would make much of a difference.

    the thing is, .org users assume this is the right place to be. some do not realise that there is another kind of wordpress blog. some don’t even know what’s the meaning of a self-hosted blog, and that’s exactly the kind of blog they have.

    so while the confusion takes up volunteering time, i think it’s understandable. personally, even if i know an answer to a thread in the forums, if at that moment i don’t feel like replying, i don’t. that’s the spirit of volunteering – to do it only because i want to. if i don’t, someone else will eventually.

    #173710

    mark
    Staff

    energetic – I have been doing WordPress support since Jan 2004. Over 2 years of that was in the .org forums where we had many inappropriate posts about all manner of topics. I do have a clue here.

    If you get fed up of people asking, just don’t answer.

    #173717

    energetic
    Member

    Sorry, Mark – you do a really great job and my sense of humour often gets me into trouble. No offence or slight intended.

    Investigating Sulz’s answer, in fact the wp.com forums are visible to anyone at all on the internet, whether they are logged in to wp.com or not. Just try it – log out and load up the forum pages. You can read, but you can’t post.

    What I was wondering about is whether you could make the wp.com forums actually closed so that you could only see and read them when you were logged in to wp.com. You’d have to be logged in to wp.com to be allowed into the forum pages, with exclusive entry via the dashboard.

    Since only wp.com subscribers could read the forums in the first place, there would be no wp.org bloggers physically able to arrive there by accident in the first place.

    #173718

    sulz
    Member

    energetic: when you used the word accessible, i imagined that one would have to be logged in to be considered accessible. i do realise that it’s readable to people who are not logged in. that said, if we were to make it closed to people who are not logged in, i wouldn’t be surprised if .org users sign up for a .com account to enable them to enter and post, because as i said they think they’re in the right place.

    that’s my two cents lah… =)

    #173726

    wank
    Member

    to me, the problem begins with the name. the same name for the blogging software and the blog host, with a .org and .com differentiating it.

    Absolutely. Most newbies don’t know or care about TLD distinctions; the vast majority of sites they visit are .coms, and perhaps nation-specific extensions like .co.uk or .ca. So when they need help with wordpress, they head straight to wordpress.com, register, and post their support question. Making the sites look different isn’t going to solve that problem. All Automattic can do is rename wordpress.com (not going to happen) or centralise everything here so people don’t have to remember whether they need .org, .com or .net (which long-term is probably the only feasible solution, given the ongoing decline of support on .org).

    The other consideration is branding. People associate WP with dark blue, grey, oversized serif fonts and all that other junk. If .com were suddenly to go shiny red rounded corners or whatever, it would dilute the brand. I am all for changing the appearance of these forums, because the wannabe-blog look irritates the hell out of me, but it’s not going to stop .org users posting here.

    #173727

    ellaella
    Member

    I don’t think it’s possible to always have everyone in the right place, especially when some — as noted — know they’re in the wrong place but ask for help anyway.

    I wonder, though — so many posts are devoted to: what’s your url, do you have a wp.com blog, could you link your blog to your name, here’s how — would it be possible to redesign the new thread form to require the poster to fill in a blank to supply the url for the blog in question? It could help to provide faster help and better serve the questioner and might deter those who know this isn’t where they should be.

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