Chargeback unable to pay $15

  • Author
    Posts
  • #3206511

    fl4cogordo
    Member

    I was checking my domain, and got a message about a chargeback, and I would like to pay the $15 but the system doesn’t let me, I tried a credit card and PayPal but nothing happens. An error message comes up , something showing … “not supported by Jetpack”. Need help as I want to renew the domain on 11/25. Thanks

    #3207067

    Hi fl4cogordo,

    An error message comes up , something showing … “not supported by Jetpack”.

    The upgrades for mynet-tv.com are owned by osivette so please try logging in to that account to pay the chargeback fee.

    If that doesn’t work, please reply from that account with the exact error message you are seeing and we’ll be happy to take a closer look at what is happening.

    Thanks!

    #3209141

    osivette
    Member

    Hello,

    I tried to pay the charge, but keep getting error:

    “This upgrade is not available for Jetpack site.”

    Thanks in advance for resolving this issue.

    #3209143

    osivette
    Member

    once I can pay the fee, I want to get the authorization code to transfer the domain.

    Thanks,

    Osi

    #3209337

    kokkieh
    Staff

    I have sent you a link via email to pay the chargeback fee, and for the domain’s renewal – a domain renewal cannot be reversed, and when you transfer the domain to another provider it will be renewed there for another year once the transfer completes, so you won’t lose any of the time on the domain that you paid for to us.

    #3209724

    osivette
    Member

    To which email did you send the link? I couldn’t find the link email.

    Can you also send a copy to fl4cogordo (jorge) he is the IT guy.

    Thanks

    #3209804

    supernovia
    Staff

    We sent it to the address associated with your osivette login… so the one you’ll see here:
    https://wordpress.com/me/account

    We can’t send it to multiple users, unfortunately. But you can search your email for “Payment request from Automattic Inc.”

    #3210095

    osivette
    Member

    I did the payment, receipt 32687475, domain doesn’t show in my “My Site” section, and still shows the top message:

    Warning: One or more transactions linked to this site were refunded due to a contested charge. This may have happened because of a chargeback by the credit card holder or a PayPal investigation. Each contested charge carries a fine. To resolve the issue and re-enable posting, please pay for the chargeback fine.

    #3210113

    fstat
    Staff

    Hi there,

    I have made an adjustment on our end. Can you please check again?

    To transfer your domain, please follow this guide:

    http://en.support.wordpress.com/move-domain/transfer-domain-registration/

You must be logged in to reply to this topic.