Charged for an account that I have cancelled

  • Author
    Posts
  • #3180287

    Hi, I cancelled the billing on this account last year, but have just been charged for its renewal, please can you confirm how I can arrange a refund?

    The blog I need help with is camdenwelcomesrefugees.wordpress.com.

    #3180390

    supernovia
    Staff

    Hi @ camdenwelcomesrefugees, thanks for getting in touch. It looks like most of this was refunded automatically. Since you cancelled the domain as well, I’ve refunded that portion, too. You’ll just want to give that some time to show on your statements.

    Cheers!

    #3180514

    Thank you, does that mean the full £36 is being refunded?

    Thanks,

    Susie

    #3180866

    fstat
    Staff

    Hi Susie,

    Yes, we have refunded you the full £36 and you can see the refund receipt here:

    https://wordpress.com/me/purchases/billing

    If you have any other questions, just let me know and I’ll be happy to help.

    #3181258

    Thank you :)

    #3181458

    You’re very welcome. Take care :)

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