Charges

  • Author
    Posts
  • #3253645

    I didnt want to upgrade or launch the site but I was charged anyway. You’ve guys have done this before…. please stop.

    #3253653

    shubhamgmath
    Member

    Hi rickydaniels1111

    I am tagging this post as ‘modlook’ for staff attention please wait for some time they will get back to you on this.

    Hope this helps.

    #3253867

    fstat
    Staff

    Hi there,

    Can you please let me know your site’s address so I can point you in the right direction of getting support?

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

    https://wordpress.org/support/forums/

    #3254579

    I do not have a website so I dont have a site address

    #3254612

    supernovia
    Staff

    Hi @rickydaniels1111, sorry for the confusion. Our social media team mentioned you reached out there and sent a Transaction ID. I’ve used that to look up the charge, and it’s associated with greenansilver.com / digigaia.org . The username is xdigigaiax.

    Does that sound at all familiar? If you’d like to cancel those domains (and any future payments on them) we can help you regain access to the xdigigaiax account. If this account was never authorized through you, please let us know.

    #3254615

    It does sound familiar. It hasnt been active in well over a year nor did I want to activate it. The website has been deleted and it is non existing.

    #3254621

    supernovia
    Staff

    Thanks, I can see the sites still; the domain forwards to the other site if that makes sense.

    In order to cancel a domain we do need to hear from the domain’s owner, though. Are you able to log in as xdigigaiax, or do you need help recovering that account?

    If you can log in as that user, please update use here once you’ve switched accounts, and confirm you would like to cancel the domain, greenansilver.com or digigaia.org or both. Thanks in advance.

    #3254624

    I would like to cancel both yes.

    #3254626

    Im having some trouble logging in as xdigigaiax,

    #3254642

    supernovia
    Staff

    Thanks, we’ll reach out to you via email.

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