Charges for Adding a Domain not accurate?

  • Author
    Posts
  • #509512

    rjmang
    Member

    I upgraded by adding a domain+registration for $14.97; however, I was also charged an additional $8.00 for something I didn’t want? Any idea why I’m being charged $22.97?

    The blog I need help with is rjmang.com.

    #509704

    I’ll tag this thread so that hopefully staff will see it and respond. Support is not open again until the 16th, but they are monitoring the forums.

    #509818

    1tess
    Moderator Emeritus

    It’s Monday and staff is back. If the problem hasn’t been solved, contact them directly:
    http://en.support.wordpress.com/contact/

    #509824

    bigdave44
    Member

    It looks like you checked the box to get your domain registration made private – I just stopped a colleague in time from doing the same thing.

    Protect your Privacy with Private Domain Registrations

    #509825

    Just my thought, but making the domain registration private is a good thing to do give the state of things today.

    #509826

    bigdave44
    Member

    The problem seems to be that there is a new check box labelled “Make my personal information private for this registration” on the domain registration page with no indication that selecting it will involve a further expenditure of $8.

    #509827

    mark
    Staff

    All mine are private, always have been. Whether the $8 is worth it is your judgement but it does mean that for less than a dollar a month you get privacy.

    Try this:
    http://dnsstuff.com
    WHOIS for sunprints.org and look at the detail
    then do another WHOIS for omgwtflolbbq.com and look at that detail.

    Which do you want when people WHOIS your domain?

    #509828

    @mark, perhaps on the domain registration page you could note that it cost $8 extra? Many might not know it costs extra.

    #509829

    bigdave44
    Member

    Seconded.

    #509830

    Perhaps even include an “open in a new window” link to a relevant support document.

    #509831

    mark
    Staff

    I wasn’t aware so I am passing this on.

    Apologies for the hiddenness of it, and it was not intended that way, but it is still something I think you should buy. You can’t get privacy back.

    #509832

    You can’t get privacy back.

    Wholeheartedly agree.

    And thanks Mark.

    #509833

    mark
    Staff

    I just went to buy a domain (quickscoper.net if available if you are a Modern Warfare 2 fan) and I see the page where I complete my details, I check the Private Registration box and click the button.
    The next page has:

    (N/A)Domain Mapping (more info)

    Map your WordPress.com blog to a domain of your own.

    1 year subscription

    $9.97

    (N/A)Domain Registration (more info)

    Register a domain for use with your blog.

    1 year subscription

    $5.00

    (N/A)Private Registration (more info)

    Hide your personal information on domain whois results.

    1 year subscription

    $8.00

    So we do show the cost there. We could probably do a better job there of explaining the cost and why we think it is important so I apologise there. But we aren’t do anything shady, this is an important item and you are not compelled to tick that box to proceed.

    #509834

    Perhaps the explanation could use a little honing, but the cost is listed, so far less of a problem than it appeared.

    #509835

    bigdave44
    Member

    @mark
    I must admit I never got as far as the page that you have given. My comment related to the previous page where it says:

    Domains
    Adding xyz.com

    The domain xyz.com is available to be registered and added to your blog. You can use it as your blog address for $14.97 a year.

    at the top and has a check box at the bottom for privacy at the bottom.

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