Chrome & Ask for Feedback Feature

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  • #614333

    starrygirl1
    Member

    Is there a known issue with Chrome and the “Ask for Feedback” feature? I sent a draft post to a friend and he was unable to return it. He had to email it to me separately. There were two feedback links in the email that he received.

    This is the comment he sent me:

    “Used both links; both opened up the same window. Hit “Send Feedback;” browser wouldn’t process the instruction.”

    I sent it using Chrome as well.

    Appreciate any help. Thank you.

    asocialmediaenthusiast.wordpress.com

    The blog I need help with is asocialmediaenthusiast.wordpress.com.

    #614516

    macmanx
    Staff

    The browser that you sent it with wouldn’t affect your friend’s ability to send it back.

    Do you know what browser your friend was using?

    #614517

    starrygirl1
    Member

    He was also using Chrome. I must have accidentally deleted that sentence. Sorry.

    #614523

    macmanx
    Staff

    Unfortunately, I was unable to duplicate this, both sending and receiving from Chrome.

    It’s possible that there could be a conflict with an add-on, or something in the cache.

    Would you mind trying again with both of you in an Incognito window (from the File menu)? This will effectively short off cache, cookies, and all add-ons.

    #614527

    starrygirl1
    Member

    Will do. I’ll get back to you with results. Thanks so much for the help.

    #614529

    macmanx
    Staff

    You’re welcome!

    #614535

    starrygirl1
    Member

    Ok. Still doesn’t work. His comments:

    “Still wouldn’t work, even in an “Incognito” window. Browser wouldn’t process when clicking on, “Send Feedback.” Screenshot attached for illustration. I must be doing something wrong.”

    I have the screen shot, how can I provide it to you?

    #614537

    starrygirl1
    Member

    Here is the screenshot : http://yfrog.com/h864714967j

    Hope this helps. Thanks again.

    #614538

    macmanx
    Staff

    The screenshot looks fine, though I wonder if the custom Chrome theme has anything to do with it.

    I doubt it, but you never know.

    Would you folks mind testing in Firefox too, just so that we’re absolutely sure that this is a Chrome thing?

    #614550

    starrygirl1
    Member

    I have sent him a new Feedback request in Firefox. I’ll let you know how it goes.

    This is the first time I’ve used this feature (figures, eh?) and had no idea this would happen. Seriously, I really appreciate your help.

    Cheers.

    #614575

    starrygirl1
    Member

    Well, Firefox (used by both of us) didn’t work. Here are his comments & screenshot. I give up!

    “Clicked on “Send Feedback,” and… nothing. Browser won’t recognize the command.”

    http://yfrog.com/gykd3bzj

    #614579

    macmanx
    Staff

    Argh, I still can’t reproduce it even with Firefox.

    Please contact us via http://en.support.wordpress.com/contact/ and select a private request (if the option presents itself).

    We’ll work on sending feedbacks to each other and see if we can narrow down the cause.

    #614581

    starrygirl1
    Member

    I’m so sorry that this is an issue that has stumped us all :)

    Will contact you as requested. I appreciate your patience and support.

    Thanks again.

    #614582

    macmanx
    Staff

    You’re welcome!

    I just replied, so we’ll hopefully finish this up via email. :)

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