commenting bugs

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  • #850310

    I’m very sorry to hear about the loss of ellaella last year. Very sad news.

    #850313

    dear wordpress,

    because of the commenting issue, i have, to the best of my abilities, deleted my gravatar info, my wordpress info, switched the account email, and then deleted that email. this is no mistake or “bug”, this is a poorly executed policy change which lacked the slightest foresight. this issue has prompted me to cancel my account, but the fact that my account cannot be formally “deleted” has solidified my resolution to never return. you’re trying to protect my identity while at the same time claiming that it not mine to delete, and i find this to be insulting and dictatorial. good day.

    #850334

    Hmm….I go to a Freethought blog and go to comment.
    1. It states I must be logged in and can do so via WordPress. I enter my user name and password and get “Invalid User Name” (even though it’s what I just used 5 seconds ago to sign into WordPress itself). Fine.
    2. I hit the little WordPress Icon at the bottom of the user name/password box and get “enter your WordPress.com blog URL”. I do.
    3. I get another pop-up that says, “You need to share your email address when prompted at wordpress.com. Please close this window and try again.” Sadly, it doesn’t give me anywhere to put my email address. Anywhere. At all.

    So….27 hoops to jump through to post on a WordPress blog and 127 hoops to use WP to post to another blog? What the heck? It was working, after a fashion 2 days ago. Yesterday, I could log in, though it was kludgy. Today, no nada.

    #850343

    listlessink
    Member

    Does AutoMATTic really think people are going to go through all this just to leave a comment on a wordpress.com site? Seriously?

    The awesomeness [sic] of this is truly amazing. I can’t wait to see what awesomeness the future holds.

    Exactly.

    I don’t suppose the developers would have the humility to recognize that this is a bad change, and go back on it. Instead, I imagine it will continue to get a few clunky “fixes” and then stick around awkwardly once the staff considers the matter resolved–all questions ignored and no more mentions of this. After all, they seem to HATE negative feedback even if those feedback have a point. (I suspect this is happening now since all I see is a closed sticky that implies all issues fixed when dissatisfaction still runs high.)

    As an aside, I would think this is directly in conflict with those using wordpress.org’s self-hosted wordpress UI, because it makes them have to go through so much now just to comment on any wordpress.com blog. And if I were them, I just wouldn’t. No one has that kind of time or desire these days to make those billion extra steps, and no one takes kindly to lost comments.

    And thanks to that, it’s kind of killing my blogging as well. I have no idea whether my readers are still having trouble commenting. Whether they know the gazillions steps they need to take to be able to comment. Or whether they have all left. (By the drop in numbers, I suspect they have…) This is incredibly frustrating and stressful state to be in–always wondering if there is a lost comment or a lost reader. And hence, I constantly hound the forums for new updates… but alas, staff response is near non-existent. We can’t even contact support now without paying.

    I’ve been blogging on wordpress for 4/5 years, and I’ve loved it for the first 4 years. Absolutely loved the work you do. But it just seems like in the last few months or so, there’s all these things that, again, makes it seem like the staff is completely out of touch with their bloggers. There is very little transparency, and there is very little care for our opinions.

    Just like I’m pretty sure not a single fudge will be given to this comment or my issues. I regret not self-hosting way back 5 years ago… And I regret the direction wordpress has taken in more recent days.

    #850344

    I’ve often suspected that after a certain time period (perhaps 30 days) a bug becomes a feature.

    #850345

    1tess
    Moderator Emeritus

    It’s like the wall mounted broken floruencent lamp in my bathroom: it doesn’t work, but it’s a great place to display pictures and shells…

    #850354

    wank
    Member

    I honestly don’t think Matt understands how many people are affected every time he makes one of these snap decisions like ‘infinite scroll is cool, we should totally add it to wordpress.com!’ or ‘people are using Matt Cutts’s email address to post comments, that blows, let’s make it impossible for anyone to comment on any wordpress.com blog without login credentials!’

    I’m not just talking about the users who get hurt by these changes, nor the readers whose experience is disrupted; but the other users who may not even be affected directly by the latest screwup, but are unable to get timely support for their issues because staff are overwhelmed with bug reports, queries and complaints relating to the latest botched ‘feature’.

    If wordpress.com is still Matt’s personal sandbox, to do with as he likes, then that’s fine. However, people should be made aware of this when they sign up, and certainly before they hand over any money.

    #850355

    raincoaster
    Member

    Staff have said they are not going to be offering support to users without upgrades of some kind until they’re all caught up. The ‘staying on top of things’ problem has been getting worse, not better, so I can’t see that they will ever get caught up.

    #850356

    You know what cats do in sandboxes don’t you?

    Just sayin’

    #850359

    roaring40
    Member

    Without drifting into the realm of conspiracy theories, too far. I do wonder if all this logging in hoohaa has anything to do with the stepping-out W/P is doing with FB. That level of need is part of their psyche but sits rather badly with with the notion of open publishing. FB plays the gated country club ‘you’re in/you’re out’ game for the first few years. But it’s been a while now since that semi-Masonic, semi-Preppy exclusion has worked in a positive way for them. Nowadays, if you’ve not your FB password in the auto-fill, you’ll never get on to it. Which frankly nullifies the security aspect of the password leaving it as little more than a address.
    And without getting too technical, where the advertising is concerned WordPress could teach FB a thing or two. Are we not, with the ‘TAGS’ and a few other little doodads, filtering for W/P and the advertisers in a way FB can only fantasise.

    #850360

    motre
    Member

    @jennettemariepowell – suppose I wanted to impersonate you after finding out what your email address is. Without the requirement to prove who I am, I would be able to do just that. I could then make bad comments that misrepresent you, but do so in your name. I don’t think you would like that. I certainly would not. The login requirement … for emails known in the databases … is a good idea to make sure no impersonations happen.

    Yes, having to login can be inconvenient. But that is how we prove who we are when we want to be ourselves online.

    #850361

    The problems are:

    1. The entire thing is broken
    2. People who may have gotten an account a millennia ago that is tied to their main email they use, and have forgotten the username and password are toast. They cannot log in so they cannot comment.
    3. People with gravatar accounts (but without accounts here) are having no joy logging in to comment even though wordpress says they should be able to.
    4. When someone encounters the login requirement and logs in, their carefully crafted, thoughtful, but witty comment gets vaporized and they have to type it out again.

    It’s broken.

    It will reduce the number of comments made on site, and on wordpress overall.

    Personally any site that requires me to sign up or log in to make comments gets none of my comments.

    Impersonation is an issue, but the problem is that any solution end up screwing the innocents instead of punishing the guilty. That sucks. Period.

    #850362

    One other thing. This has been an issue since the first comment form appeared on the internet. This isn’t new. Why now all of a sudden the “mission from God” to fix it? Because one of Google Big Wig Matt Cutts whined to AutoMATTic’s Matt Mullenweg and time stopped in the entire universe to fix it for Cutts. If Cutts’ hadn’t whined, this might not have been implemented for years, if at all.

    The squeeky big wig gets the grease.

    #850363

    listlessink
    Member

    @motre: In a sense, discouraging people from commenting fixes impersonation indeed, but I don’t think that’s a really good way. For many, in fact, this is akin to turning off comments as a fix for impersonation.

    #850364

    I’m getting loads of negative feedback from regular readers about these commenting problems (on FB because they can no longer work out how to comment on my blog). Why can’t WP simply reverse the recent update as it’s clearly not working?

    #850365

    WordPress nearly never rolls anything back and in my experience the more whining there is about it in the forums and such the more they dig in their heels. This is here to stay I’m afraid.

    #850366

    anarkidiri
    Member

    Be patient while they’re working on it.
    .
    .
    .
    I mean…. Be patient while they’re working to post something like “We All Like to Log In” to make us sure that there will never an opt-out option for us except “take it or leave it”. How sweet.

    #850367

    shoreacres
    Member

    Jumping through hoops is one thing. Not knowing where the hoops are or which direction to jump is something else entirely.

    I just spent ten minutes trying to figure out how to leave a comment on another wordpress user’s blog. I’ve commented there for years. I was logged in. No matter how many times or how many ways I tried to log in and leave that comment, I wasn’t allowed to do so.

    I can’t even explain to my readers how to leave a comment because I can’t figure out how to do it myself.

    I never thought I’d say this, but the new WP comment “policy” makes Blogger look simple and intuitive.

    Comments are at the heart of my blog. I’ve spent years trying to develop a readership that is comfortable leaving comments. People come back to my posts to read the comments and discussion. If people can’t comment, there’s no reason to stay here.

    This is just sad.

    #850368

    WP has obviously made unpopular changes in the past, however from what I can tell most of those changes impacted on us as administrators ie changing the placement of the stats etc and while we might have disagreed with them they made no difference to our readers. This change directly impacts on the success of our blog, and ultimately the success of wordpress.com itself. At the moment, from the comments in the forums, bloggers are dealing with reader complaints, what will be worse is when the complaints stop coming and the comments/page views start to drop. The majority of people won’t complain they will simply stop reading our blogs.

    #850369

    mathieu10
    Member

    It’s a very frustrating change and I too have seen the impact on the amount of comments I now receive, which obviously has dropped. I run into issues myself as well as I’m always logged in when commenting on other sites, yet ran into the situation where it said I should log in after leaving my comment (and losing the comment). After going back the comment did appear on the page, very illogical.

    Really hope this will be rolled back as it has been very frustrating. As a blogger I get most of my joy out of the interaction with my readers. If they have a hard time leaving their thoughts it takes a lot of motivation away to keep writing. I always thought that the implementation of the commenting was way better than of Blogger and was one of the reasons to write on WordPress. Now I’m not so sure anymore.

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