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connecting my custom domain

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  • #2778297

    immigratecanadian
    Member

    Hi, I have tried to connect my custom domain. It said i can do it with the plan for 47$ a year, so I paid it, but it seems not to work and is asking me to pay another $129. What should I do? thank you, helena

    The blog I need help with is immigratecanadian.wordpress.com.

    #2778413

    timethief
    Member

    What is the domain URL?

    Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #2778428

    sbathompson
    Member

    Good afternoon,

    I actually had an issue with this when I set up mine as well. However, once you bought the upgrade, you should be able to “Change Primary” domain, and depending on if you bought it with WordPress or another host, it will walk you through the process. Let me know if you need further assistance.

    Thanks

    #2778429

    timethief
    Member

    dlvrymn
    No walk through is required. This thread is tagged for Staff.

    #2778433

    immigratecanadian
    Member

    my domain is immigratecanadian.com

    #2778434

    immigratecanadian
    Member

    what upgrade did you buy dlvrymn?

    #2778435

    timethief
    Member

    immigratecanadian
    Thank you. Please be patient while waiting for Staff to assist you.

    #2778436

    timethief
    Member

    There is no domain mapping upgrade for immigratecanadian.com. If you would like to use this domain you will first need to set up domain mapping.

    There is information on how to set up domain mapping in our support documentation. http://en.support.wordpress.com/add-a-domain/

    #2778438

    timethief
    Member

    dlvrymn
    When you see that I thread has been tagged for Staff and you read a response from an experienced Volunteer like me (I have answered questions here for over 10 years) has posted a response the best course of action for your to take may be to find another thread to answer.

    #2778445

    sbathompson
    Member

    timethief,

    We all certainly appreciate your quick and timely responses, and definitely learn a lot from you. Unfortunately, as you are so experienced, others may not know what all the ins-and-outs of the forums might be. Your patience is definitely helpful in helping all of us get things done.

    Again thank you kindly and I certainly do apologize for stepping on toes.

    #2778500

    timethief
    Member

    @sbathompson
    Not to worry. I just gave you a heads up re: tagging got Staff and the http://immigratecanadian.wordpress.com/ URL is now redirecting to https://immigratecanadian.com/

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