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  • #3080612

    iandoitnow
    Member

    how can i call a wordpress account person re overpayment

    #3080798

    Hi iandoitnow,

    We don’t provide phone support but I can help you here.

    There are no charges on the account you are currently logged in to. Do you know which site the payment was for? Or do you not recognise the charge?

    Just let me know and I can look into this for you.

    Thanks!

    #3080799

    iandoitnow
    Member

    Not sure which accounts but two payments of of ₤84 are pending on my credit card statement.

    I have one receipt for the above amount. Receipt Id [redacted by mod] dated 25 Feb 2018 for pictureshed.co.uk.

    It is possible only one of the two pending payments will be taken?

    Ian

    #3080823

    justjennifer
    Moderator

    Hello there, I’ve removed the receipt ID number from your above reply as you are posting in a public forum that is quickly indexed by search engines. If Staff require that information, they will contact you directly. Thanks.

    You can also check what you were charged for by entering the information in the form at https://wpchrg.wordpress.com

    #3080843

    Hi Ian,

    I’ve sent an email to the address on your Account Settings page and will follow up with you there for more information.

    @justjennifer — thanks for redacting the receipt ID.

    #3080913

    Just to reiterate I wish to cancel my account payment id [redacted] re transaction id [redacted].

    WordPress.com Premium
    pictureshedcoukartistpaintings.wordpress.com

    Date of receipt February 24 2018.

    Amount £84.00.

    Thanks Ian

    #3080914

    Your other thread has been closed. https://en.forums.wordpress.com/topic/two-accounts-35?replies=3#post-3084345
    You have once again posted sensitive information in an open forum. Did you ever reply to @gemmacevans by email? I have added the modlook tag for staff once more to see if this issue can finally be resolved.

    #3080915

    I really do not understand your means of communication!

    #3080916

    Hi Ian,

    You are contacting us logged in as iandoitnow but the upgrades for pictureshedcoukartistpaintings.wordpress.com are owned by another WordPress.com account.

    Account information can only be discussed with the owner so I’ve sent an email to the address we have on file for the owner of the Premium plan. Please reply to that email and I’ll be happy to answer any questions you have there.

    It’s best not to share transaction IDs on these forums as they are a public place. I’ve redacted that information for you.

    I really do not understand your means of communication!

    You are being prompted to contact us through these forums because you are not logged into the account that owns the Premium plan (which includes email and Live Chat support).

    @themagicrobot — thanks for your help here.

    #3080917

    Hi

    I own both pictureshed accounts but I do not want the above mentioned pictureshedcoukartistpaintings.wordpress.com.

    It was purchased in error. I have two email addresses (email redacted) and (email redacted), when you email on either address they come to both mail boxes. The address for the above a/c is the gmail a/c the one I want to cancel, hope you understand this?

    We have time differences you are 7 hours behind. I will be away now until 10 a.m. G.M.T. Hope you can sort this out I simply

    Regards Ian

    #3080918

    Hi Ian,

    I’m glad my email came through to you. I’ve cancelled the Premium plan for pictureshedcoukartistpaintings.wordpress.com and issued a refund for that amount. You will need to login to your other account to view a copy of the refund receipt.

    Refunds usually take 7-14 business days to show on your statement although international refunds (outside the US) can take a little longer.

    Are you able to login to pictureshedcoukartistpaintings.wordpress.com or do you need help accessing that site?

    #3080919

    Hello!

    I really want to use a domain that is already taken. But when I visit the page, it hasn’t been updated since 2010! I don’t think it’s fair that it is still occupied.. Is there any possible way to get the domain without paying a lot of money for it?

    #3080923

    Hi beautifultrash99,

    Please start a new thread for your question and tag it with modlook so we can take a look. Please also mention the domain you wish to use.

    Thanks!

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