contact form sends all details of all fields to admin email except "comment"

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  • #1066957

    drashok
    Member

    Hi,
    I am using WordPress.org 3.4.2 for my website.
    The contact form of the jetpack instantaneously sends all fields and the details entered therein, except details entered in ‘comment’ to the admin email.
    I am using ‘Montezuma’ theme of Bytesforall.
    The same happened in previous theme ‘wornwall’.

    Problem persisted even after fresh reinstall for update from wp 3.4.1 to wp 3.4.2.

    Kindly guide,
    Best wishes,
    Dr. Ashok Koparday
    Blog url: http://mydoctortells.wordpress.com/

    The blog I need help with is mydoctortells.wordpress.com.

    #1067032

    drashok
    Member

    Hi,
    Just to add.

    Not getting contents (Getting field names only)

    1. Text area = ‘comment’
    2. Two more ‘text’

    Getting the following field names with content details in it.

    1. Name
    2. Email
    3. Another email
    4. Two ‘radio’
    5. One ‘text’
    #1067147

    kathrynwp
    Staff

    Hi there – could you please provide a link to the site where Jetpack is running?

    Are you using the latest version of Jetpack, 2.0? If not, could you please try updating?

    Please try turning off all other plugins except Jetpack, and let me know if this makes a difference in the form behaviour.

    Thanks.

    #1067150

    drashok
    Member

    I appreciate you replying.

    My site is http://mydoctortells.com. This has Jetpack plugin, which offers contact form. Yes, both the WordPress and Jetpack are updated versions.

    I had done that. Only jetpack and no other plugin activated. Presently my dashboard resembles like a notepad and does not display clearly. I will reupload wp admin and wp includes folders from freshly downloaded WordPress 3.4.2

    Regards,
    Ashok Koparday

    #1067154

    drashok
    Member

    Hi kathrynwp,

    I had forgotten to install WP Mail SMTP plugin.
    Resolved.
    Thanks

    #1067155

    kathrynwp
    Staff

    Glad you figured it out – thanks for letting me know.

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